CASA Program Coordinator

Snohomish County, WA; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Snohomish County CASA seeks a Coordinator to recruit, train and support CASA volunteers, delivering case management, best-interest advocacy and community outreach.

You will supervise a full caseload, assist in screening applicants, develop training curricula, coordinate CE hours, plan outreach and events, and ensure compliance with policies. The role emphasizes equity, teamwork, and guardian ad litem duties.

Qualifications

• Bachelor's degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or closely related field.
• Two years of experience in social work, child welfare, counseling, interviewing, crisis intervention, marketing, development, or communications.
• Must pass job related tests.

Responsibilities

• Provide oversight, guidance, and support to a full caseload of CASA volunteers.
• Participate in interviewing, screening, and monthly training of prospective applicants for the volunteer position.
• Develop and facilitate continuing education trainings for volunteers and monitor CE hours.
• Plan, execute and lead community outreach events, recruitment campaigns and fundraising initiatives.
• Develop, coordinate, implement, and lead seasonal projects and volunteer appreciation events.
• Maintain accurate records and ensure compliance with court reports, records management and data entry.
• Promote equity and inclusion in programming and operations.
• Serve as guardian ad litem to a full caseload of children in juvenile court and prepare court reports.
• Coordinate communication between volunteers and professionals and respond to crises.
• Perform other job-related duties as assigned.

Skills

Social work experience

Volunteer engagement

Case management

Training & development

Bilingual (Spanish/English)

Education

Bachelor's degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or related field

Job description

To recruit, train and support court appointed special advocate volunteers through case management, best-interest child advocacy, and community outreach while demonstrating the CASA mission, vision and values.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Provide oversight, guidance, and support to a full caseload of court appointed special advocate (CASA) volunteers as assigned by the division supervisor. Provide case management, direction, facilitate communication between parties, and follow through with daily activities of volunteers as required by division policy, procedure, standards, and best practice.
• Participate with interviewing, screening, and monthly training of prospective applicants for the volunteer position. May assist in the development of pre-service training curriculum localized to Snohomish County as an enhancement to the overall national approved training.
• Develop and facilitate continuing education trainings as assigned by the division supervisor. Creates and monitors individualized training plans for volunteers to assure they are in compliance with required annual CE hours.
• Plan, execute and lead community outreach events, recruitment campaigns and fundraising initiatives.
• Develop, coordinate, implement, and lead seasonal projects, program initiatives, networking groups, and volunteer appreciation events. Serve as an ambassador of the Division at all community events as directed by the division supervisor.
• Maintain accurate records, enter timely case notes, and perform audits of case files; assures compliance with all court reports, records management, case confidentiality, and data entry. Follows Division policy and procedure for all required tasks and responsibilities.
• Promote equity and inclusion in all areas of programming, operations, recruitment materials, continuing education, retention events, and special projects.
• Serve as guardian ad litem to a full caseload of children involved in the juvenile dependency court system as directed by the division supervisor. Conducts ongoing review of documents, records, and interviews with relevant parties. Prepares court reports, visits children in-person, attends court hearings, provides testimony, makes recommendations, monitors implementation of service plans, informs the court of developments in the case.
• Serve as a liaison between volunteers and professionals involved in cases, facilitating communication, scheduling meetings, requesting and gathering documents and responding to crisis situations.
• Perform other job-related duties as assigned by division supervisor.

Minimum Qualifications

• Bachelor's degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or closely related field.
• Two (2) years of experience in social work, child welfare, counseling, interviewing, crisis intervention, marketing, development, or communications; or any equivalent combination of training and/or experience.
• Must pass job related tests.

PREFERRED QUALIFICATIONS

• Experience engaging with volunteers preferred.
• Experience working directly with youth and families impacted by abuse, neglect, incarceration, the child welfare system, or the criminal justice system preferred.
• Bilingual in Spanish and English preferred.

SPECIAL REQUIREMENTS

• Valid driver's license required for employment.
• Must successfully pass a criminal background investigation upon employment and every year thereafter in addition to reference verification.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• Child welfare and the juvenile dependency system.
• Racial and ethnic disparities in the child welfare/dependency arena and contributing factors.
• Basic interviewing, assessment, and counseling techniques.
• Child development and family dynamics.
• Trends in the social services arena, including trauma-informed care and trust based relational intervention (TBRI).

Ability to:

• Work flexible hours, including evenings and weekends.
• Effectively train, coordinate, and evaluate the work of volunteers.
• Relate to and communicate with individuals of diverse backgrounds.
• Establish and maintain rapport with volunteers, guiding them toward positive goals.
• Respond effectively in crisis and emergency situations.
• Express ideas and recommendations clearly and effectively, both orally and in writing.
• Establish and maintain effective work relationships with various stakeholders.
• Exercise initiative and judgment within the scope of assigned authority.
• Manage projects from beginning to end in a timely manner.
• Read, interpret, and apply work-related laws, rules, and regulations.

SUPERVISION

The employee reports to the Division Supervisor or other administrative superior as assigned. The work is performed with considerable independence in accordance with established policies and procedures.

WORKING CONDITIONS

The work is performed in the usual office environment. Evenings and weekend work is required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.