CAS Alarm Shift Supervisor

The Regional Municipality of Durham; Los Angeles (CA); On-site; USD 43,000 - 94,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor for their Central Alarm Station, responsible for monitoring operations and managing a team. This full-time position requires experience in emergency dispatch, as well as leadership and organizational skills. The role offers a competitive salary and includes great benefits, making it an excellent opportunity for qualified candidates.

Benefits

401(k) plan with company contributions

Employee stock purchase plan

No-cost wellness programs

Paid time off

Tuition assistance

Qualifications

• 2-3 years of emergency dispatch or command center experience preferred.
• 1-2 years' experience in a supervisory role.
• Strong organizational skills required.

Responsibilities

• Monitor operations and ensure superior service during shifts.
• Delegate tasks and train Alarm Coordinators.
• Generate alarm-related and performance reports.

Skills

Organizational skills

Communication skills

Leadership

Technical understanding of security systems

Education

Associate's Degree or equivalent job experience

Tools

Microsoft Office

Bosch alarm systems

Honeywell alarm systems

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Second shift: 3:00pm - 11:30pm EST

Onsite: 200 Highland Corp, Cumberland, RI

Weekend availability: On call rotation required

Position Summary

This individual has overall responsibility for monitoring operations during their shift to ensure uninterrupted, consistent, and superior service for the CVS Enterprise. This individual also has overall responsibility of the development and maintenance of their shift and team. This individual is the main point of contact during their shift and manage to all incoming emails to ensure accurate and precise responses.

• Delegate tasks to operators as needed.
• Monitor the team's performance by performing quarterly Matrix evaluations with each coordinator on their team.
• Trains and Develop Alarm Coordinators on various functions of the Central Alarm Station.
• Assist in the process of hiring new coordinators on their team.
• Assist the team by performing tasks with them.
• Generate alarm related reports for distribution to Asset Protection and field leadership.
• Generate monitoring and phone statistical reports of their team.
• Project management - new/relo Stores, account/data maintenance, field alignment entry.
• Identify, document, and report alarm maintenance issues to the appropriate personnel.
• Log and Notify Sr Analyst and Manager of staff attendance, daily statistics, PTO, sick time, etc.
• Prepare and analyze quarterly reports/results; identify areas of improvement and present to managers.
• Assist in the preparation and execution of Performance Improvement Plans; counsel operators as needed.
• Handle complaints from both CAS coordinators and field employees
• Report to Senior Management when required.
• 10% Travel required.
• Creates plan to monitor video surveillance for extraordinary circumstances.
• Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
• Responds to inbound security alarm events by calling/dispatching appropriate authorities and following written instructions for specific events.
• Communicates with store personnel and local authorities with security related issues.
• Maintains accurate alarm contacts for registered premises.
• Maintaining alarm processing database. (Call list updates, code assignments, site information adjustments, and new account entry.)
• Remotely accesses alarm systems and makes program changes as needed.
• Performs system backups and system maintenance as instructed.
• Works alongside CAS Manager to deliver superior security services to CVS Health business units and provide a climate of support and motivation for the operation center staff.

Required Qualifications

• 2-3 years emergency dispatch or command center experience preferred.
• 1-2 years' experience in a supervisory role with direct reports.
• 2-3 years general understanding of intrusion/fire systems, CCTV systems, their components and communication pathways.
• Ability to effectively train associates in a variety of functions.
• Proven ability to prioritize competing demands.
• Strong organizational skills to handle multiple tasks simultaneously with a minimum of supervision.
• Ability to effectively interact with management and local emergency response authorities.
• Previous experience with Bosch, and Honeywell alarm panels.
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
• Ability to effectively interact with management and local emergency response authorities.
• Demonstrated ability to work with a high degree of accuracy and attention to detail.
• Demonstrated ability to maintain information in the strictest confidence.

Preferred Qualifications

• 4-5 years emergency dispatch or command center experience preferred.
• 2-3 years' experience in a supervisory role with direct reports.
• 3-5 years general understanding of intrusion/fire systems, CCTV systems, their components and communication pathways.
• Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.
• The Monitoring Association / CSAA Level I & II certification a plus.

Education
Associate's Degree or equivalent job experience.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.