Shift Supervisor - Carter House

Telos; Orem (UT); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Benefits eligible

Job summary

Telos in Orem, Utah is seeking a Supervisor to work with the Lead Supervisor to maintain a safe, learning environment for staff and students. You will handle administrative duties, mentoring touches, and on-shift guidance.

The role emphasizes relationship building, clear documentation, incident logging, and completing required trainings such as first aid, CPR, and infection control. Ideal candidates bring a strong presence, de-escalation skills, and reliable teamwork.

Qualifications

• Experience supervising mentors and students.
• Ability to de-escalate confrontations and manage boundaries.
• Strong written and verbal communication skills.
• Driver’s license and ability to pass a BCI check.
• College education preferred.

Responsibilities

• Create and maintain a safe, learning environment for staff and students.
• Train mentors and supervisors for efficiency and better connections with students.
• Conduct one-on-one trainings with staff on shift.
• Supervise mentors and students and ensure accurate documentation.
• Relate information between shifts and complete HQ documentation.
• Attend required meetings and participate in treatment teams.

Skills

Leadership

De-escalation

Communication

Relationship building

Reliability

Instruction following

Education

College education preferred

Job description

Job Description

Supervisor

Reports to: Lead Supervisor

Hourly, Exempt, At‑Will Employee

Benefits: Eligible

Duties

The supervisor creates and maintains a safe, learning environment for employees and students at Telos. They work with the Lead Supervisor to complete administrative duties as well as special assignments. Their duties include but are not limited to:

• Training mentors and supervisors to be more efficient and to better connect with the students
• Gaining a knowledge of program details, protocols and routines
• Conducting one‑on‑one trainings with each staff on shift at least once per shift
• Teaching and training mentors to advance
• Supervising mentors and students
• Generating and maintaining emotional safety
• Building relationships and looking for ways to create teamwork
• Completing accurate, timely documentation of staff logs, daily incident reports, communication logs and as needed documentation
• Relaying information about previous shifts to current shifts
• Following up on assigned tasks and documenting on HQ (online company database)
• Reading books from the Telos reading list
• Completing certifications assigned, including but not limited to: first aid, CPR, food handler’s permit, tuberculosis test, restraint training, suicide prevention and infection control, and general / specialty competencies
• Working with the Lead Supervisor for administrative and special assignments
• Attending treatment team on a regular basis and all other required meetings/conferences

Qualifications

• Ideal for former athletes, coaches, military personnel, or those comfortable with confrontation and de‑escalation
• Requires strong presence, emotional control, and ability to influence behavior in real time
• Exceptional relationship skills
• Timely, dependable, reliable
• Ability to hold appropriate boundaries
• Ability to receive and carry out instruction
• Genuine care and concern for others
• Driver’s license
• Can pass a BCI test
• College education preferred