Shift Supervisor

Project Redirect; New York (NY); On-site; Full time

Job summary

A community service organization based in New York is seeking a Shift Supervisor to oversee the security staff and ensure the safety of clients and employees. Responsibilities include monitoring the facility, handling safety issues, and maintaining communication with supervisors. Candidates must hold an NYS Security License and CPR certification, with strong communication and problem-solving skills required. This position may involve working evenings and weekends.

Qualifications

• Must have an NYS Security License and CPR/First Aid certification.
• Minimum High School Diploma or GED required.
• Ability to maintain professional boundaries with clients.

Responsibilities

• Monitor clients and grounds to ensure security.
• Examine items entering the facility for safety.
• Provide crisis prevention and intervention when necessary.

Skills

NYS Security License

CPR/Basic First Aid certification

Bilingual Spanish/English

Problem-solving skills

Strong communication skills

Education

High School Diploma/GED

Job description

Summary

The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards ensuring a safe environment for both employees and clients.

Responsibilities

• Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident
• Examine all items entering the facility to ensure client and staff safety
• Provide crisis prevention and intervention as needed
• Record incidents and residents’ grievances appropriate in logbook and on incident report
• Maintain ongoing communication with all department supervisors concerning social services issues
• Manage entry logs to ensure all persons entering the facility are recorded and accounted for
• Inspect all cleaning and service chores assigned to program aides to ensure completion
• Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency
• Assist clients with questions and resolving any issue as they may arise
• Monitor video surveillance of all areas of the facility
• Adhere to safety, health, and fire hazard guidelines, policies and procedures
• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
• Work diplomatically to solve issues that may arise
• Provide coverage when necessary
• May be required to work evenings, weekends and holidays as needed
• Perform all other required duties to ensure the facility is running efficiently

Professional & Personal Qualifications

• NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.
• Minimum High School Diploma/GED
• Ability to establish and maintain professional boundaries in working with clients
• General knowledge of working in a residential facility preferred
• Knowledge of HIPPA guidelines and standards
• Bi-lingual Spanish/English is a plus
• Strong written and verbal communication skills
• Excellent problem-solving and analytical skills
• Commitment to excellence and high standards
• Good judgment with the ability to make timely and sound decisions
• Ability to assess emergency situations and respond effectively