Cart Ops Customer Service Specialist - High-Volume Support

Priority Waste Resources; Clinton Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Priority Waste Resources, based in Clinton Charter Township, MI, is looking for a dedicated customer service representative. This role involves engaging with residential and commercial customers, answering 200-300 calls daily, and providing prompt and courteous service.

The ideal candidate has at least 2 years of customer service experience, is adept at handling calls in a high-volume environment, and possesses strong communication and problem-solving skills. Join us to help us deliver outstanding customer service!

Qualifications

• Minimum 2 years customer service experience in a high-volume call center environment is strongly preferred.
• Ability to engage positively and enthusiastically with different types of customers.
• Must be able to stay calm under pressure and possess a solution-focused mindset.

Responsibilities

• Answers 200-300+ phone calls daily.
• Handles in-bound sales calls, online orders, and customer inquiries.
• Offers support and solutions to customers in accordance with the company's customer service policies.

Skills

Microsoft Office Suite

Multi-line phone systems

Customer service

Active listening

Problem-solving

Job description

Priority Waste Resources, based in Clinton Charter Township, MI, is looking for a dedicated customer service representative. This role involves engaging with residential and commercial customers, answering 200-300 calls daily, and providing prompt and courteous service.

The ideal candidate has at least 2 years of customer service experience, is adept at handling calls in a high-volume environment, and possesses strong communication and problem-solving skills. Join us to help us deliver outstanding customer service!