Carry Out

Fiorella's Jack Stack BBQ; Lenexa (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Fiorella's Jack Stack BBQ is seeking a friendly Carryout Guest Service team member in Lenexa, KS. You will take orders, process payments, read orders back for accuracy, and explain menu items to guests to ensure satisfaction.

In stores with Curbside Express, you will deliver orders to guests' cars when needed and assist with curbside procedures. Ideal candidates are at least 18, comfortable using a POS system, and skilled at multitasking in a fast-paced environment while maintaining sanitation

Qualifications

• Must be at least 18 years old.
• Must be able to read and explain menu items and specials.
• Experience with cash handling and POS systems preferred.
• Strong communication and customer service skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Take carryout orders by phone and in person.
• Process payments accurately.
• Explain menu items and specials to guests.
• Hand off food to guests and assist with curbside pickup where applicable.
• Maintain cleanliness and organization at the cashier station and carryout area.

Skills

Cash handling

Customer service

POS system

Communication

Multitasking

Job description

Responsible for taking orders and receiving payments from guests for all Carryout orders in a friendly and courteous manner. Responsible for delivering food and beverages to guest's cars in stores that offer Curbside Express.

ESSENTIAL FUNCTIONS

• Completes pre-shift set-up and post-shift closing duties.
• Maintains a professional presence at cashier station at all times.
• Takes all carryout phone and walk-in orders.
• Reads orders back to the guests to ensure order accuracy.
• Explains the menu and specials to the guest.
• Suggestively sells appetizers, salads, entrees, desserts and beverage items.
• Knows all menu items and methods of preparation.
• Knows all pricing, coupon and discount information.
• Cheerfully accommodates the needs and requests of any guest.
• Makes follow-up phone calls to ensure guest satisfaction with carryout orders.
• Accurately collects and manages monies for food, beverage and items sold.
• Assists with packaging food, beverage and wares for the guest.
• Assists other team members in completing their assigned duties and tasks.
• Knows store information (hours of operation, phone numbers, managers, location).
• Restocks and replenishes essential items and supplies for the carryout waiting room.
• Continuously maintains a clean, organized, safe and comfortable environment for our guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.

In stores that offer Curbside Express

• Knows how to properly explain the Curbside Express process.
• Knows how to give accurate directions to the restaurant and Curbside Express parking spaces.
• Delivers food and beverage to guest's cars.
• Additional duties may be assigned as the needs arise.

EDUCATION, EXPERIENCE AND ABILITIES

• Must be at least 18 years of age.
• Cannot be convicted of a felony.
• Previous customer relations experience is preferred, but not required.
• Ability to communicate with carryout staff to ensure complete service and guest satisfaction.
• Ability to compute bills, itemized lists, and tickets showing amount due.
• Ability to make change, cash checks and issue receipts or tickets to guests.
• Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
• Ability to think clearly and quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to multitask, prioritize, organize, and follow up.
• Ability to perform job functions with minimal supervision.
• Ability to attain commanding knowledge of menu items and non-alcoholic beverages.
• Ability to use the Point of Sale System in an accurate and speedy manner.
• Ability to work in a fast-paced environment.

PHYSICAL REQUIREMENTS

• Able to stand or walk constantly, 100% of shift
• Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift

EQUAL OPPORTUNITY AND INCLUSION STATEMENT

• Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
• Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

NOTE

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to perform any other job-related duties assigned by their manager.
• This document does not create an employment contract, implied or otherwise. Fiorellas Jack Stack is an at-will employer.