Carrier Team Associate

HUB International; Riverside (AL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Flexible benefits & 401K

Generous PTO

Career growth

Wellness programs

Job summary

HUB International in Alabama is seeking a Carrier Team Associate to support carriers and brokers, review documents, and route questions across systems. You will provide timely, professional responses by email and phone.

If you enjoy research, service excellence, and collaboration, this role offers growth opportunities, competitive pay, and a comprehensive benefits program including flexible 401(k) matching and generous PTO.

Qualifications

• 2-5 years of relevant experience in a service or support-focused field.

Responsibilities

• Support a defined set of carriers by obtaining needed statements and documentation.
• Review and vet incoming carrier documents and route to correct internal teams.
• Research questions using several internal systems and follow up to gather missing information.
• Provide helpful and professional service by responding to carrier and broker inquiries via email and phone.
• Maintain up-to-date knowledge about assigned carriers, including payment timing and account nuances.
• Keep records organized in broker management systems.
• Partner with colleagues to support shared goals and adapt to shifting priorities.

Skills

Customer service experience

Communication via email and phone

Research across systems

Attention to detail

Multitasking

Collaborative team player

Education

High school diploma

Job description

Meet Hub International

Hi, we’re HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

About the Team

The Carrier Team includes Associates and Service Analysts who collaborate to support our insurance carriers and brokers. They review incoming documentation, route it to the right place, research questions, and provide helpful assistance by email and phone so the correct accounting teams have what they need.

About The Role

As a Carrier Team Associate, you will become knowledgeable in the carriers or functions you support. You will review incoming materials, research questions across several systems, and provide clear, helpful information to carriers and internal partners. If you enjoy research, delivering great service, and working collaboratively with others, this role is a strong fit.

What you’ll do

• Support a defined set of carriers by obtaining needed statements and documentation so incoming payments can be applied by the appropriate accounting teams.
• Review and vet incoming carrier documents and route or redirect them to the correct internal teams.
• Research questions using several internal systems and follow up to gather missing information.
• Provide helpful and professional service by responding to carrier and broker inquiries through email and phone.
• Maintain up‑to‑date knowledge about your assigned carriers, including payment timing, requirements, and account nuances.
• Keep records organized and updated in broker management systems.
• Partner with colleagues to support shared goals and adapt to shifting priorities.

What you bring to our team

• Experience in a service or support-focused field such as banking, finance, insurance support, collections, customer service, or administrative operations.
• Comfort communicating with carriers and brokers by email and phone in a helpful, professional way.
• Ability to research information across multiple systems and summarize details clearly.
• Strong attention to detail and consistent, organized work habits.
• Comfort balancing several tasks while maintaining accuracy.
• A collaborative and positive approach to working with others.
• High school diploma or equivalent, with related coursework or training considered a plus.

What’s in it for you?

• A leadership team focused on caring for and developing our team
• Competitive compensation
• Customizable flexible benefits & 401K matching program
• Generous PTO package – vacation, holiday, sick, and personal time off
• Growth potential - HUB is constantly growing and so can your career!
• Ongoing personal and professional development opportunities
• Comprehensive wellness programs

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $22.00- $26.50 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.”

Department Accounting & Finance
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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