Carrier Support Technician

Sangoma; Pittsburgh (Allegheny County); Hybrid; USD 38,000 - 45,000; Full time

Job summary

Join a dynamic team as a Carrier Support Technician at a leading telecommunications firm. This role is pivotal in providing exceptional technical support for carrier services, ensuring seamless operations and enhancing service delivery. You'll have the opportunity to work with cutting-edge technology in a collaborative environment, contributing to the continuous improvement of our services. With a commitment to innovation and customer satisfaction, this position offers a chance to grow your skills and make a significant impact in the telecommunications industry. If you're passionate about technology and customer service, we want you on our team!

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401K Matching

Flexible Time Off

Employee Stock Purchase Plan

Qualifications

• 1-3 years of experience in technical support or telecommunications.
• Familiarity with VoIP technology and telephony systems.

Responsibilities

• Provide technical support and troubleshoot carrier-related issues.
• Monitor network performance and resolve potential issues.

Skills

Technical Support

VoIP Technology

Networking Concepts

Problem-Solving

Communication Skills

Education

Technical Diploma

Degree in Related Field

Job description

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Sangoma, a leader in business communications solutions, is seeking a dedicated Carrier Support Technician to join our technical support team. With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more. As part of our commitment to superior customer service, this role plays a crucial part in assisting our carrier partners and ensuring seamless operations across our platforms. You will be at the forefront of technical support, troubleshooting issues, and contributing to the overall enhancement of our services. If you have a passion for telecommunications and a strong technical background, we invite you to help us deliver the best solutions for our clients.

Your Role

• Provide technical support and troubleshooting for carrier-related issues through various communication channels.
• Assist in the configuration and integration of carrier services with Sangoma's solutions.
• Monitor network performance and service availability, proactively identifying and resolving potential issues.
• Collaborate with internal teams to ensure timely resolution of support tickets and enhance service delivery.
• Document issues and solutions to help improve support processes and knowledge base.
• Stay up-to-date with industry trends and best practices in telecommunications.
• Participate in training and professional development to enhance skills and knowledge.
  
  

Requirements

• Technical diploma or degree in a related field, or equivalent experience.
• 1-3 years of experience in technical support or telecommunications.
• Familiarity with voice over IP (VoIP) technology and telephony systems.
• Basic understanding of networking concepts, protocols, and troubleshooting.
• Excellent problem-solving skills and a customer-focused attitude.
• Strong verbal and written communication skills.
• Ability to work independently as well as collaboratively in a team-oriented environment.
  
  

Benefits

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program & Employee Stock Purchase Plan
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities
  
  

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Sangoma Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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