Carrier Sales Account Manager

Socket.dev; Chicago (IL); Hybrid; USD 47,000 - 67,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Parental leave

Disability coverage

Life insurance

Job summary

Uber Freight is hiring a hybrid Account Manager to oversee carrier selection, performance and operations for a major retail account in Chicago. You will drive Last Mile service delivery, route optimization, and cross-functional collaboration with Sales to grow the account.

You will manage carrier communications, onboard carriers to the mobile app, and negotiate rates while delivering scalable improvements and proactive problem solving.

Qualifications

• Bachelor’s degree required.
• 1+ years of Transportation/Logistics/Freight experience.

Responsibilities

• Manage day-to-day carrier assignment, tracking and execution for Last Mile shipments.
• Develop carrier routing guides to handle contingencies and volume swings.
• Serve as primary contact for all carrier communications and issues.
• Onboard and coach carriers on using the customer’s mobile app.
• Negotiate rate agreements and manage service reporting.
• Support After-Hours team and assist in gathering customer requirements.
• Schedule strategy calls with stakeholders and engage Sales/Pricing on timelines.
• Analyze routing and consolidation savings opportunities.
• Maintain daily customer communication, weekly reviews and QBRs.

Skills

Carrier sales

Account management

Customer service

Negotiation

Business analysis

CRM experience

Education

Bachelor’s degree

Job description

Schedule: FT Job Type: Hybrid Salary Type: Salary Req #: 3174

No immigration sponsorship or transfer available for this role.

About the Role

The Account Manager representative will be a hybrid role responsible for carrier sales, carrier operations, and account operations for a highly visible retail customer. This role will work extremely close with Sales to expand the "Last Mile" services of the customer as well as support growth in yard services, or other opportunities through excellent service and customized logistics offerings. Key responsibilities include carrier sourcing, carrier management, load execution, tracking and service reporting, customer site engagement, route optimization, and continuous improvement initiatives. Successful candidates will have strong relationship management skills, history driving process improvements, be comfortable working cross functionally, and excellent communication skills.

What the Candidate Will Do

• Manage day-to-day aspects of carrier assignment, tracking, execution and troubleshooting on customer's Last Mile shipments.
• Develop carrier "routing guide" to support contingency planning and volume swings.
• Act as primary point of contact for all carrier communications and carrier related issues
• Coordinate, onboard, and coach carriers on use of Customer's mobile app
• Negotiate rate agreements
• Manage service troubleshooting and reporting
• Support and training of After-Hours team
• Assist in gathering customer requirements
• Schedule strategy calls with stakeholders
• Gather carrier interest, service records, and rates
• Engage Sales/Pricing on project timeline and submissions
• Communicate effective, prompt, detailed and courteous communications
• Execute service reason coding and analytics
• Identify and Analyze routing and consolidation savings opportunities
• Engage directly with the customer to ensure service, including daily communication, weekly performance reviews and QBR's

Basic Qualifications

• Bachelor’s degree
• 1+ years of Transportation/Logistics/Freight experience

Preferred Qualifications

• Experience with carrier sales
• Account Management/Customer Service experience
• Negotiation, Business Analysis and Customer Relationship Management Experience

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

• Illinois: The target salary range for this role is: $47,000 - $67,000

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.