Carrier Performance Manager

Goosehead Insurance; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) matching plan

Employee stock purchase plan

Paid holidays, vacation, and sick leave

Wellness programs

Job summary

A leading insurance firm in Dallas seeks a Carrier Performance Manager to optimize relationships with insurance carrier partners. You'll be accountable for driving growth and profitability through effective relationship management and strategic negotiations. The role demands a strong ability to influence outcomes and manage performance metrics, ensuring alignment with company strategy. Benefits include comprehensive health insurance and a 401(k) matching plan.

Qualifications

• Strong business judgment and decision-making skills.
• Ability to manage relationships and influence outcomes.
• Proficient in data analysis to support negotiations.

Responsibilities

• Own end-to-end relationships with assigned carriers.
• Drive performance outcomes across growth and profitability.
• Structure and negotiate carrier agreements.

Skills

Relationship management

Negotiation

Structured problem-solving

Business judgment

Job description

Job Summary

The Carrier Performance Manager (CPM) is responsible for owning and optimizing relationships with assigned insurance carrier partners. This role drives carrier performance through a combination of relationship management, negotiation, performance ownership, strategic growth, and cross‑functional execution.

Each CPM serves as the owner of performance outcomes for their assigned carrier portfolio, with accountability for growth, profitability, and operational execution. This includes influencing carrier behavior, structuring and enforcing agreements, and ensuring alignment between carrier appetite, company strategy, and field execution.

The Carrier Performance Manager partners closely with internal stakeholders and carrier partners to maximize the value of each carrier relationship. This role requires strong business judgment, structured problem‑solving, and the ability to influence outcomes both externally (carriers) and internally (Sales, Operations, Product, Finance).

The CPM is responsible for translating strategic priorities into carrier‑specific actions, managing performance against defined metrics, and ensuring that commitments are clearly defined, measured, and enforced.

Responsibilities

• Own end‑to‑end relationships with assigned carriers, including executive engagement and escalation management with exclusive access to carrier executives
• Drive performance outcomes across growth, profitability, and portfolio diversification
• Ensure alignment between carrier economics, company strategy, and field execution

Negotiation & Deal Management

• Structure and negotiate carrier agreements, including commissions, incentives, and performance terms
• Develop objective perspectives based on data (e.g., internal performance data, external market data/context)
• Ensure commitments are clearly defined, tracked, and enforced

Performance Management & Business Reviews

• Monitor carrier performance and identify trends, risks, and opportunities
• Lead recurring business reviews (QBRs/MBRs) to align on performance and action plans
• Partner with analytics and operations to generate insights and drive accountability

Market Intelligence & Field Enablement

• Translate carrier appetite into clear guidance, placement strategies, and guardrails for the field
• Monitor market trends and carrier dynamics to inform decision‑making and negotiation strategy
• Act as a bridge between carriers and internal teams to reduce friction and improve execution

Cross‑Functional Leadership & Problem Solving

• Partner with Sales, Operations, Product, and Finance to drive aligned execution
• Proactively identify and resolve issues impacting carrier performance
• Use structured problem‑solving to address complex, ambiguous challenges

Benefits Summary

• High‑quality voluntary health, vision, disability, life, and dental insurance programs
• 401(k) matching plan
• Employee stock purchase plan
• Paid holidays, vacation, and sick leave
• Corporate‑sponsored programs to enhance employee physical, financial, mental, and emotional wellness

Goosehead is an equal‑opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job‑related factors, such as qualifications, experience, performance, and availability.