Senior Manager of Product Management

Goosehead Insurance; Trophy Club (TX); In loco; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K matching

Employee stock purchase plan

Paid holidays, vacation, and sick time

Wellness programs

Descrizione del lavoro

Goosehead Insurance is seeking a Senior Manager of Product Management to lead the product teams responsible for the end-to-end client lifecycle across our digital insurance marketplace—from lead acquisition through service and renewal.

The role leads Product Managers for Lead Acquisition & Partnerships and Service & Retention, sets strategy, coaches talent, and aligns roadmaps with Engineering, Sales, Marketing, Partnerships, Service, Operations, and Data.

Competenze

• Experience defining product strategy for end-to-end lifecycles.
• Proven ability to coach and lead product managers.
• Strong cross-functional collaboration with Engineering, Marketing, Sales, Partnerships, Service, Operations and Data.

Mansioni

• Define overarching product strategy for acquisition, lifecycle, renewal, and retention.
• Establish a connected multiteam roadmap across client lifecycle.
• Lead Product Managers across Lead Acquisition & Partnerships and Service & Retention.
• Balance investments between growth capabilities, user experience, and scalability.
• Coach teams and set clear outcomes and priorities.
• Partner with senior leadership to align roadmaps and metrics.

Conoscenze

Product strategy

Leadership

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Insurance domain knowledge

Execution and delivery

Descrizione del lavoro

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Overview

We are seeking a Senior Manager of Product Management to lead the product teams responsible for the end-to-end client lifecycle across our digital insurance marketplace—from initial lead acquisition and partner distribution through ongoing service, renewal, and retention.

This role will lead Product Managers responsible for Lead Acquisition & Partnerships and Service & Retention, ensuring that these experiences operate as a connected product ecosystem rather than independent capabilities. The Senior Manager will establish product strategy, develop and coach product talent, align roadmaps across teams, and partner with senior leaders across Engineering, Sales, Marketing, Partnerships, Service, Operations, and Data.

This is a player/coach leadership role requiring the ability to set strategy while remaining close enough to execution to help teams solve complex product and business problems.

• Define the overarching product strategy for acquisition, lead management, client service, renewal, and retention.
• Establish a connected roadmap across the client lifecycle that aligns product investments with company growth and retention objectives.
• Identify opportunities to improve the movement of clients between digital, partner, and agent-assisted experiences.
• Balance investments across new growth capabilities, client experience improvements, operational efficiency, and platform scalability.
• Establish clear priorities and outcomes across multiple product teams.

Lead Acquisition & Partnerships

• Provide strategic leadership for product capabilities supporting lead capture, ingestion, enrichment, qualification, routing, and distribution.
• Guide development of technology capabilities supporting strategic distribution and lead-generation partnerships.
• Ensure acquisition investments improve lead quality, conversion, scalability, and partner performance.
• Partner with Marketing, Sales, Partnerships, and Data leadership to optimize the acquisition funnel.

Service, Renewal & Retention

• Lead product strategy for post-bind client experiences, including service, policy management, renewal, remarketing, and retention.
• Drive development of digital self-service capabilities while enabling seamless access to licensed service professionals when appropriate.
• Identify opportunities to use technology, automation, and data to improve client retention and service efficiency.
• Develop capabilities that enable proactive engagement based on client needs, renewal events, and retention risk.

End-to-End Client Lifecycle

• Connect acquisition and post-bind experiences to create a consistent client journey across the insurance lifecycle.
• Ensure client and policy data captured during acquisition can support downstream service, personalization, renewal, and retention experiences.
• Identify friction, handoff failures, and experience gaps across organizational boundaries.
• Establish shared lifecycle KPIs that encourage teams to optimize overall client value rather than individual transactions.
• Lead, coach, and develop Product Managers across assigned domains.
• Establish clear expectations for product strategy, discovery, roadmapping, requirements, delivery, and measurement.
• Build strong product management practices and reinforce outcome-based product development.
• Provide hands-on coaching for complex initiatives, stakeholder challenges, and prioritization decisions.
• Support talent development, career planning, performance management, and hiring as the organization grows.

Cross-Functional Leadership

• Serve as the primary Product leader connecting acquisition and client lifecycle initiatives across business functions.
• Partner closely with Engineering and UX leadership to align product strategy with technology and experience strategy.
• Build strong relationships with Sales, Marketing, Partnerships, Service, Operations, Carrier Relations, and Data.
• Facilitate decisions where priorities or requirements span multiple business areas.
• Communicate strategy, roadmap, performance, risks, and investment needs to senior leadership.

Data & Performance Management

• Establish a measurement framework across the client lifecycle.
• Monitor KPIs including lead quality, quote starts, conversion, acquisition cost, digital adoption, service utilization, renewal, retention, cross-sell, and client lifetime value.
• Use analytics, experimentation, and client insights to inform investment decisions.
• Hold product teams accountable for measurable business and client outcomes rather than feature delivery alone.

Qualifications

• 8–12+ years of product management experience, including experience leading Product Managers or product teams.
• Demonstrated experience owning a significant product portfolio or multiple related product domains.
• Experience building customer-facing digital products, marketplaces, acquisition platforms, or lifecycle management capabilities.
• Strong understanding of digital funnels, customer lifecycle management, APIs, data integrations, experimentation, and platform capabilities.
• Demonstrated ability to translate company strategy into product strategy, roadmaps, and measurable outcomes.
• Experience working across complex organizations with multiple business and technology stakeholders.
• Strong people leadership, coaching, executive communication, and stakeholder-management skills.
• Insurance, fintech, financial services, e-commerce, or another regulated/transaction-oriented industry experience preferred.
• Portfolio and strategic product leadership
• People leadership and talent development
• Client lifecycle and journey thinking
• Cross-functional influence
• Ability to balance strategy with hands-on execution

Benefits Summary

• High-quality voluntary health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave
• Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.