Carrier Operations Coordinator

Socket.dev; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Spot Freight, Inc. in Indianapolis, IN is seeking a Carrier Account Coordinator to support existing accounts and ensure freight arrives safely and on time. You will communicate with carriers to meet load match goals and service commitments with empathy and promptness.

This non-exempt, on-site role requires strong communication, a service orientation, and a proactive work ethic. Prior customer service or sales experience is valued, with cooperation across Spot teams across Logistics and Carrier

Qualifications

• Bachelor’s degree preferred.
• Experience in sales or customer service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Execute day-to-day operations to ensure customer satisfaction and address carrier inquiries.
• Coordinate load management with Spot teams and stakeholders.
• Answer calls, audit load information, and enter load data during booking.
• Track and trace booked shipments as needed.

Skills

Microsoft Office Suite

Strong communication skills

Entrepreneurial spirit

Organizational skills

Multi-tasking

Decision-making & problem-solving

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Spot Freight, Inc. in Indianapolis, IN is seeking a Carrier Account Coordinator to support existing accounts and ensure freight arrives safely and on time. You will communicate with carriers to meet load match goals and service commitments with empathy and promptness.

This non-exempt, on-site role requires strong communication, a service orientation, and a proactive work ethic. Prior customer service or sales experience is valued, with cooperation across Spot teams across Logistics and Carrier