Carrier Development Representative

redwoodlogistics; Chicago (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Employee Referral Bonus Program

ERGs

Paid time off

Medical, dental, vision and 401k plans

Flexible spending accounts

Health savings account

Disability and life insurance

Pet insurance

Job summary

Redwood Logistics in Chicago, IL is seeking a Carrier Development Representative to identify, source, and develop strong carrier relationships for maximum profitability and customer satisfaction. The role is onsite within Redwood Multimodal, focusing on building a carrier network and expanding capacity for customer opportunities.

You will actively engage carriers by phone, negotiate freight rates, and coordinate freight with internal teams while delivering exceptional customer service.

Qualifications

• Excellent communication, networking and negotiation skills.
• Ability to build and maintain carrier relationships.
• Sales experience or knowledge of logistics is a plus.
• Comfort with outbound calling and proactive outreach.

Responsibilities

• Expand knowledge of transportation industry within carrier sales and Redwood operations.
• Build and maintain carrier profiles and align Redwood truckload sales opportunities.
• Actively engage carrier partners by phone, targeting 80+ dials per day.
• Understand macro-market conditions and impact on truckload rates.
• Learn to negotiate freight rates to motor carriers to maximize profitability.
• Coordinate available customer freight with motor carrier equipment.
• Provide service and support to motor carriers to grow the business.
• Deliver exceptional customer service and resolve issues timely.
• Track shipments and address issues or delays in transit.
• Verify freight charges and resolve BOL payables discrepancies.
• Develop new carrier relationships to expand capacity for sales opportunities.

Skills

Excellent communication

Negotiation

Networking

Problem-solving

Adaptability

Results-driven

Fast-paced environment

Sales experience

Job description

Carrier Development Representative

Reports To: Director of Training

Location: Chicago, IL

Environment: Onsite

Status: Non-Exempt; Salaried

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Carrier Development Representative working within Redwood Multimodal (one of our entities),you will be responsible for identifying, sourcing, and developing strong business relationships with service providers to achieve maximum profitability and customer satisfaction as well as understand and execute Redwood operation excellence.

How You Make a Difference Everyday:

• Expand knowledge of transportation industry within carrier sales and Redwood operations
• Build and maintain new and current strategic carrier profiles through research and networking and aligning Redwood truckload sales opportunities
• Actively engage carrier partners primarily by phone, targeting 80+ dials per day
• Build understanding of macro-market conditions and how it has an impact on truckload rates and capacity
• Learn to and negotiate freight rates to motor carriers to maximize profitability on a daily, weekly, monthly, quarterly basis
• Coordinate available customer freight with available motor carrier equipment, while utilizing Redwoods internal postings
• Consistently provide service and support to motor carriers to build the business relationship
• Learn and execute to Redwood’s level of exceptional customer service and resolve issues timely when needed
• Track and monitor shipments to proactively address any issues or delays during transit
• Verify all freight charges, confirm receipt of Bill of Lading, and resolve all payables discrepancies prior to final payment to motor carrier
• Monitor Bill of Lading discrepancies to ensure proper return of commodity is arranged, as necessary
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

You’ve Got This?

• Excellent communication, networking, negotiation and problem-solving skills
• Results-driven
• Thrives in a fast-paced environment
• Flexible; ability to change focus quickly to meet the demands of market conditions and/or company needs
• Sales, foodservice industry, or similar experience a plus

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and onsite Monday through Friday from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

$45,000 - $49,500

This position is eligible to earn monthly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, the geographical location in which the applicant lives and/or which they will be performing the job, and the budgeted funds for this role.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.