Carrier Compliance Coordinator

Ultipro; St. Louis (MO); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Ultipro in St. Louis, MO is seeking a Carrier Compliance Coordinator to ensure carriers meet safety and insurance requirements, onboard new carriers, and maintain accurate carrier records in the transportation management system.

The role focuses on timely support and resolving carrier and driver issues. Responsibilities include triaging inquiries, data verification, and cross-functional collaboration to reduce risk and improve daily operations.

Qualifications

• Proficient with Microsoft Office and standard office equipment.
• Strong attention to detail and accuracy in records.
• Excellent written and verbal communication skills.

Responsibilities

• Qualify, onboard, and integrate carriers into the TMS per procedures.
• Provide phone coverage, triage calls, route inquiries to the right teams.
• Verify carrier compliance with insurance and safety (DOT/FMCSA data).
• Respond to inbound driver calls about EPOD issues with timely resolutions.
• Communicate professionally with carriers across phone, email, and chat.
• Maintain accurate carrier records and data integrity in internal systems.
• Support cross-functional initiatives and assist on special projects.
• All other duties as assigned by management.

Skills

MS Office

Attention to detail

Excellent written communication

Customer service

Multi-tasking

Education

High school diploma or equivalent

Associate's degree in business (a plus)

Job description

Carrier Compliance Coordinator

The ensures carriers meet safety and insurance requirements while supporting daily operations. This role resolves carrier and driver issues, collaborates across teams to reduce risk, and serves as a key point of contact for both carriers and internal stakeholders. The role also focuses on delivering timely support and maintaining accurate carrier records.

Schedule: Monday-Friday, 9:00am-5:30pm

Compensation: $21/hr

$500 Sign-on Bonus!!!

• Qualify, onboard, and integrate carriers into the transportation management system in accordance with established procedures.
• Provide phone coverage, triage incoming calls, and route inquiries to appropriate team members.
• Verify and maintain carrier compliance with insurance and safety requirements using DOT and FMCSA data.
• Respond to inbound driver calls regarding EPOD-related issues, delivering timely and effective resolutions.
• Communicate professionally with carriers across multiple channels, including phone, email, and chat.
• Maintain accurate carrier records and ensure data integrity within internal systems.
• Support cross-functional initiatives and contribute to special projects as assigned.
• All other duties as assigned by management.

Required Qualifications

Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities –

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Ability to multi-task.