Carrier Account Coordinator

NFI Industries; Irving (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Job summary

NFI Industries is seeking a Carrier Account Coordinator to provide operational support to carrier account managers and Capacity Development Reps. This role reports to the Capacity Manager.

Responsibilities include verifying shipment information, tracking, troubleshooting, escalating issues, and ensuring timely carrier ETAs. Requires a college diploma or bachelor’s degree preferred, strong data entry, customer service, and communication skills; ability to work irregular hours and in a fast-paced

Qualifications

• College diploma or bachelor’s degree preferred.
• Proficient with MS Office, Google Suite and TMS tools.
• Strong data entry and customer service skills.
• Able to work in a fast-paced environment both in a team and independently.
• Strong written and verbal communication skills.
• Willingness to work irregular hours including weekends.

Responsibilities

• Verifying shipment information for successful pickup and delivery.
• Troubleshooting issues during the operations process.
• Escalating issues to carrier or customer managers promptly.
• Escalation via proper carrier channels as directed by the carrier account manager.
• Resolving issues directly with the carrier.
• Requesting appointment changes per SOPs.
• Advising all parties of carrier ETAs.
• Troubleshooting driver assignment process issues.
• Contacting carriers for daily tracking and updating systems.
• Determining carrier ETAs for pickup and delivery and flagging delays.
• Providing ad-hoc information to carriers or routing to the carrier account manager.
• Cross-training with other operations reps and finish-to-end service for each shipment.

Skills

Data entry

Customer service

Troubleshooting

Communication skills

Conflict resolution

Negotiation skills

Teamwork

Independent work

Education

Bachelor’s degree preferred

Tools

MS Office

Google Suite

Transportation Management Systems

Job description

Overview

The Carrier Account Coordinator provides operational support to the carrier account managers and Capacity Development Reps. This position reports to the Capacity Manager.

Responsibilities

Essential Duties & Responsibilities

• Verifying pertinent shipment information needed for the successful pickup and delivery of brokerage shipments.

• Trouble-shooting any issues arising during the operations process.

• Escalating issues to carrier or customer account managers in a timely manner when necessary.

• Escalation of issues via the proper carrier channels, as directed by the carrier account manager.

• Problem resolution directly with carrier.

• Requesting appointment changes as per related standard operating procedures.

• Ensuring all parties are advised of carrier etas.

• Trouble-shooting any issues arising pertaining to the driver assignment process.

• Contacting carriers for daily tracking of shipments and updating system.

• Determining carrier ETA for pick up and flagging any potentially late pick-ups to carrier and customer account managers.

• Determining carrier ETA for delivery and flagging any potentially late deliveries to carrier and customer account managers.

• Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary.

• Duties as assigned by management, this could include, but not limited to; responsibility to cross train with other operations representatives on each other’s areas of responsibility.

• Finish to end services for each shipment.

Qualifications

• College Diploma/Bachelor’s degree is preferred.

• Strong computer knowledge or willing to learn; MS Office applications, Google Suite and transportation management systems.

• Strong data entry, customer service and troubleshooting skills.

• Ability to work within a team as well as independently in a fast-paced environment.

• Ability to follow direction.

• Exceptional conflict resolution and negotiation skills.

• Excellent oral and written communication skills.

• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed.

We are excited to share the base hourly rate for this position is $19.17/hour - $25.56/hour. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-5549