Carrier Account Manager

Spot AI; Chicago (IL); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

PTO

401K

Onsite work in Chicago

Job summary

Spot Freight, Inc. in Chicago, IL is seeking a Carrier Account Manager to procure carriers, negotiate terms, and manage relationships with partners. This non-exempt, on-site role offers a base pay plus commission, with start date in early February 2027 and an established benefits package.

You will drive sales growth by expanding carrier partnerships, ensuring timely freight moves, and delivering exceptional service to internal teams and customers.

Qualifications

• Bachelor's degree required.
• 2+ years of sales and customer service experience.
• Knowledge in logistics industry preferred.

Responsibilities

• Procure, negotiate, and secure carriers to move freight meeting client needs and build relationships.
• Provide consistent service levels to carriers and internal customers to grow the pipeline.
• Develop carrier relationships via lead generation, cold-calling, and referrals.
• Analyze carriers and freight market to meet customer freight needs.
• Achieve and exceed monthly sales margins and KPIs.
• Proactively communicate with carriers and sales teams to fulfill commitments and resolve issues.

Skills

Negotiation

Fast-paced environment

Entrepreneurial spirit

Organization

Adaptability

Problem solving

Education

Bachelor's degree

Job description

Carrier Account Manager

Location

Chicago, Illinois, United States

Department

Carrier Sales

About The Role

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

Responsibilities

• BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
• CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers’ freight needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications

• Bachelor's degree.
• 2+ years of Sales and Customer Service experience required.
• Knowledge in the logistics industry preferred.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information

• $56,000 base pay; plus commission
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Chicago, Illinois
• Medical, Dental, and Vision benefit options
• PTO
• 401K
• Onsite 5 days a week - Chicago, Illinois
• Start Date: Early Feb. 2027

#LI-NB1

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.