Account Manager

Spot Freight; Chicago (IL); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Onsite 5 days a week

Commission eligible

Job summary

Spot Freight is hiring an Account Manager in Chicago to prospect, nurture, and manage customer accounts with a focus on growth and profitability. You will quote, design strategies, and coordinate with carriers to secure optimal options while maintaining service levels.

The role is on-site in Chicago with a base pay of $56,000 plus potential commission within the first year; overtime eligible under FLSA. Start date early 2027.

Qualifications

• Bachelor's degree required.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Responsibilities

• Understand prospective clients’ shipping requirements and manage a sales pipeline through cold calls and communication.
• Design and execute a customer strategy for each account to provide profitable growth while maintaining service commitments.
• Serve as a consultative resource regarding service offerings, market trends, and quotes considering all factors.
• Maintain operational efficiencies for customers’ freight, coordinating with carriers and escalations as needed.
• Aim to exceed monthly sales margin and revenue targets while meeting customer service KPIs.
• Proactively communicate with customers to fulfill commitments and resolve shipment-related issues.

Education

Bachelor's degree

Job description

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities:

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications:

• Bachelor's degree.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information:

• $56,000 base pay; potential commission within first year.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Chicago, Illinois
• Start Date - Early 2027

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.