Account Manager

Spot AI; Chicago (IL); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Onsite 5 days a week

Job summary

Spot Freight, Inc. in Chicago, IL is seeking an Account Manager to leverage our freight solutions and grow customer partnerships. You will identify prospects, nurture relationships, and manage accounts from quoting to fulfillment.

The role requires a bachelor's degree and at least 2 years in sales/customer service; knowledge of logistics is preferred. This on-site position offers a base pay of $56,000 with potential commission and starts in early 2027.

Qualifications

• Bachelor's degree.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Responsibilities

• Develop and maintain a scalable sales pipeline through prospecting and outreach.
• Nurture relationships and build lasting partnerships with customers.
• Provide quotes and develop strategies addressing client challenges.
• Coordinate freight operations with carriers to ensure optimal options.
• Achieve monthly sales margins and revenue targets while maintaining service KPIs.
• Communicate proactively with customers to fulfill commitments and resolve issues.

Skills

Strong negotiation skills

Entrepreneurial spirit

Organization and attention to detail

Adaptability and multi-tasking

Confident decision-making

Problem-solving ability

Fast-paced environment performance

Meeting performance metrics

Self-motivated

Persuasiveness

Education

Bachelor's degree

Job description

Account Manager

Location: Chicago, Illinois, United States

Department: Account Management

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities:

• BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
• CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
• RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
• FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
• RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

Qualifications:

• Bachelor's degree.
• 2 years of sales and customer service experience required.
• Knowledge in the logistics industry preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution skills.

Additional Information:

• $56,000 base pay; potential commission within first year.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Chicago, Illinois
• Start Date - Early 2027

#LI-NB1

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.