Carpet Cleaner

Peerless Cleaning; Decatur (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Bonuses

Store discounts (full-time employees only)

Job summary

Peerless Cleaning in Decatur, Illinois is seeking a dedicated technician to provide carpet and upholstery cleaning services for residential and commercial clients. The role involves supporting other divisions, such as water restoration, and requires a strong customer service orientation.

The ideal candidate must have a valid Illinois driver's license, a clean driving record, and the ability to perform physically demanding tasks. Bonuses and store discounts are offered for full-time employees, making this an attractive opportunity for skilled individuals.

Qualifications

• Valid Illinois Driver’s license and a clean driving record.
• Able to lift 50 lbs and perform physical tasks for extended periods.
• Able to tolerate cleaning chemicals and extreme temperature differences.

Responsibilities

• Provide on-location carpet and upholstery cleaning services.
• Respond to customer concerns and perform emergency service work.
• Upsell additional cleaning products and maintain inventory.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Tools

Cleaning Equipment

Inventory Management

Job description

Department

Carpet Division

Reports To

Restoration Division Manager/Operations Manager

Position Summary

The primary purpose of this position is to provide carpet and upholstery cleaning on location for residential and commercial customers and support other divisions such as water restoration as needed.

Job Description

The technician will provide carpet and upholstery cleaning on location for residential and commercial customers, and support other divisions such as water restoration as needed.

Responsibilities

• Service on-location cleaning appointments (residential and commercial)
• Carpet cleaning
• Upholstery cleaning
• Area rug cleaning
• Tile & grout cleaning
• Respond to customer concerns (e.g., “RE-DOs”)
• Perform in-plant cleaning when necessary (rugs and upholstery)
• Master purpose and use of all equipment and materials
• Maintain working condition of all equipment and materials
• Take daily inventory on truck
• Replenish truck needs from warehouse
• Take weekly inventory at warehouse
• Clean interior and exterior of vehicle as needed (maintain clean vehicle)
• Have vehicle serviced according to schedule
• Collect payment from customers
• Turn in report of daily numbers
• Upsell protection products, upholstery cleaning and air duct cleaning
• Perform emergency service work (water restoration division) as needed. Required to be part of the On-Call Schedule at least once a month
• Assist in new technician training
• Adhere to all state wage & hour laws (e.g., required 20 minute lunch break during 7.5 hr workday)
• Perform miscellaneous duties assigned by division management

Essential Functions

• Valid Illinois Driver’s license
• Clean driving record with no more than 2 tickets per year and no DUI’s
• Able to lift 50 lbs
• Able to twist, stand, climb, push, pull and tolerate heights
• Able to communicate both verbally and in writing
• Able to stand for extended lengths of time and tolerate extreme temperature differences
• Able to pass a DOT physical and respirator with no restrictions
• Able to tolerate cleaning chemicals

Competency

• Design – Generates creative solutions, demonstrates attention to detail
• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving solutions
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings
• Interpersonal Skills – Maintains confidentiality; keeps emotions under control
• Written Communication – Writes clearly and informatively; presents numerical data effectively; reads and interprets written information
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; supports affirmative action and respects diversity
• Organization / Plan – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans
• Safety / Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
• Sales – Offers customer’s value‑added services and cross‑sells the carpet customers to our other lines of business

Additional Compensation

• Bonuses
• Store discounts (full‑time employees only)