CARLILE - OS&D Coordinator

TOTE Group; Anchorage (AK); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive base hourly rate: $20.50 -

Health coverage for you and family

Life insurance and AD&D

401(k) with 4% match

Paid time off: 2 weeks vacation, 7 hol

Educ. assistance up to $5,250 per year

Boot reimbursement

Job summary

Carlile is seeking an OS&D Coordinator in Anchorage, AK to support the Operations team by researching and resolving freight issues with customers, shippers, and carriers. The role requires 2–4 years of admin experience in transportation and familiarity with Truck Mate or Freight Snap software.

You will monitor freight status, prepare OS&D paperwork, and maintain records. This position blends office and dock duties in a fast-paced environment with weather exposure.

Qualifications

• High school diploma or GED equivalent required.
• 2-4 years administrative experience in a multi-modal transportation field.
• 6 months forklift experience preferred; training provided.
• 1+ year experience with transportation software; Truck Mate preferred.

Responsibilities

• Assist Operations by resolving OS&D freight issues through research and communication with customers, shippers and carriers.
• Operate the TM Command Center to monitor missing or misdirected freight and locate freight using manifests and documents.
• Prepare paperwork for OS&D freight, refusals, and claims and communicate actions to relevant parties.
• Maintain OS&D records and reports; coordinate with other terminal OS&D coordinators.
• Handle OS&D claims and field customer service calls for General Freight and Home Depot Freight.
• Cross-train with other operations staff to cover duties during PTO or peak hours.

Skills

MS Office proficiency

Excellent communication

Customer service

Multi-tasking

Attention to detail

Independent worker

Education

High school diploma or GED

Tools

Truck Mate

Freight Snap

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Individual Contrib Anchorage, AK, US

3 days ago Requisition ID: 1304

Salary Range: $20.50 To $30.80 Hourly

OS&D Coordinator: This position will assist the Operations department by resolving OS&D (Overages, Shortages and Damaged) freight issues through research and effective communication with customers, shippers and partner carriers. May also assist Operations with a variety of other administrative duties.

Operate safely and in compliance with all established HSSE policies and procedures

Uses the TM Command Center to monitor and identify missing, misdirected, and other freight issues

Uses all available tools and documents to locate freight, such as manifests, billing documents, videos, etc

Assist the receiving team in researching and resolving freight exceptions and unmarked freight

Responsible for preparing all paperwork on all OS&D freight, freight refusals, and claims, and communicates status and action plan with correct parties

Maintain accurate records and develop or update OS&D reports as requested

Coordinate with other terminal OS&D Coordinators to avoid repetitive OS&D issues

Field all OS&D claims, customer and customer service calls for both General Freight and Home Depot Freight

Work with management to cross train with other operations support staff to help cover duties during PTO, illness or peak hours

Qualifications

High school diploma or GED equivalent required

Two to four (2-4) years administrative experience in a multi-modal transportation related field (most tasks are learned on-the-job)

6 months of Forklift experience preferred, will train

Minimum one year experience using transportation industry software, Truck Mate preferred

Knowledge, Skills and Abilities

Proficient in MS Office applications, including MS Word, Outlook, Excel and Teams

Excellent written, verbal and listening communication skills

Understand Carlile data entry and shipping processes in order to conduct efficient freight searches

Knowledge of industry specific software programs, i.e. Truck Mate and Freight Snap

Ability to analyze and understand large volumes of shipping information

Follow instructions, respond to management direction, take responsibility for own actions, complete tasks on time or communicate alternate plans

Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically upholds organizational values

Advanced attention to detail and accuracy

Ability to multi-task and prioritize the work day

Must have excellent customer service skills and represent Carlile in a professional manner

Ability to take initiative and act independently while operating and reporting to a team of multidisciplinary stakeholders.

This job is done approximately 50% of the time in a fast-paced office environment and 50% of the time out on the Dock, Yard or Warehouse with exposure to inclement weather, varying temperatures. May be exposed to hazardous chemicals, materials and airborne pathogens. This position is subject to frequent walking, bending and lifting with mechanized equipment.

Reasonable Accommodations

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

We’re committed to taking care of you and your family, today and in the future.

Here’s what you can look forward to:

• Compensation
  • Competitive base hourly rate: $20.50 -$30.80, depending on experience and qualifications
• Employer subsidizedmedical, dental, and vision coveragefor you and your family/dependents.
• Employer‑paidlife insurance, accidental death and dismemberment (AD&D), and short‑term and long‑term disability coverage
• Retirement
  • Generous401(k) planwith a4% company match
• Paid Time Off
  • 2 weeks’ vacationannually
  • 7 company holidays
  • 7 days of sick leaveannually
• Extras that Make a Difference
  • Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
  • Annual boot reimbursement