Caribbean Spa Operations Supervisor — Seasonal

Davidson Hospitality Group; Charlotte Amalie (United States Virgin Islands); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

Teledoc service

Maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin at Frenchman’s Reef in St. Thomas seeks a dynamic Spa Operations Supervisor to support daily spa operations and lead a high-performing team.

You’ll partner with spa leadership to ensure seamless service, uphold brand standards, and deliver a welcoming, rejuvenating experience for every guest. This hands-on role offers growth into Spa Manager while developing operational and people leadership skills.

Qualifications

• 1–3 years in spa, hospitality, wellness, or luxury service.
• Previous supervisory or lead experience preferred.
• Strong guest service and spa operations focus.
• Excellent communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Understanding of spa services, retail, and scheduling systems.
• Strong organization and attention to detail.
• Flexible schedule including evenings, weekends, holidays.
• Proficiency with spa booking software and basic computer systems.

Responsibilities

• Support daily spa operations across front desk, treatment areas, and retail.
• Supervise and motivate spa team members.
• Assist with scheduling, training, and onboarding.
• Deliver exceptional customer service and resolve guest concerns.
• Monitor cleanliness, safety, and facility presentation.
• Support retail merchandising, inventory, and sales.
• Assist with payroll tracking and daily reports.

Skills

Guest service

Spa operations

Communication

Interpersonal skills

Multitasking

Organizational skills

Tools

Spa booking software

Computer systems

Job description

The Westin at Frenchman’s Reef in St. Thomas seeks a dynamic Spa Operations Supervisor to support daily spa operations and lead a high-performing team.

You’ll partner with spa leadership to ensure seamless service, uphold brand standards, and deliver a welcoming, rejuvenating experience for every guest. This hands-on role offers growth into Spa Manager while developing operational and people leadership skills.