Cross-Utilized Agent

Blount Partnership; Tennessee; Hybrid; USD 45,000 - 56,000; Full time

Job summary

United Ground Express in Tennessee is seeking a ground operations agent to support check-in, boarding, and baggage handling. You will work with computer systems to issue boarding passes, rebook itineraries, and coordinate with flight crews.

The role requires the ability to lift up to 70 lbs, stand for long shifts, and operate radio equipment. You must comply with FAA regulations and safety procedures in all weather conditions.

Qualifications

• Ability to operate a computer to enter and retrieve data.
• Ability to utilize radio equipment for communications.
• Ability to lift up to 70lbs on a consistent basis.
• Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

• Greet passengers and assist with check-in and ticketing.
• Use reservation software to rebook itineraries and issue boarding passes.
• Ensure passenger data is accurate and flights depart on time.
• Resolve issues during flight interruptions per company policies.
• May assist in the Baggage Service Office with baggage location.
• Clean the aircraft interior and service lavatories.
• Operate ground equipment and drive tugs/belt loaders as needed.
• Work outdoors in all temperatures.

Skills

Computer skills

Radio communications

Physical strength

Tools

Radio equipment

Job description

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications