Cargo Office Agent

Menzies Aviation; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Menzies Aviation in Houston is seeking an administrative professional to support cargo release operations. Your role involves examining manifests and waybills, coordinating arrival dates, and ensuring smooth financial transactions for freight. You will prepare invoices and maintain compliance with TSA/CBP/FAA rules.

The ideal candidate has prior admin experience, is 18+, has a year of college or tech training, and can communicate clearly in English; customer service background is a plus.

Qualifications

• Must have previous experience in administrative or office-based roles.
• Must be able to proficiently speak, read and write English.
• Previous customer service experience preferred.

Responsibilities

• Review manifests, bills of lading and air waybill to determine work procedures for releasing cargo.
• Notify consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
• Make cash transactions, collect payments from customers for freight prior to release.
• Prepare invoices for charges, airlines clients and management regarding freight.
• Ensure all local airport, TSA, CBP and FAA rules are followed.

Skills

English proficiency

Customer service

Administrative experience

Education

One-year college certificate or technical school

Job description

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.

What you will be doing:

• Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
• Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
• Makes cash transactions, collects payments from customers for freight prior to release
• Prepares invoices for charges, airlines clients and management regarding freight.
• Ensure all local airport, TSA, CBP and FAA rules are followed.

*Must have a flexible schedule*

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must have previous experience in administrative or office-based roles
• Must Be 18 years of age or older
• One-year college certificate or technical school, six months related cargo agent experience or equivalent combination of education and experience
• Must be able to proficiently speak, read and write English
• Previous customer service experience preferred

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Licenses & Certifications

Required

DRIVERS LICENSE

Preferred

Technical/other training or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.