CareIQ Billing Specialist I

CorVel Corporation; Orlando (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CorVel is seeking a Billing Specialist to complete invoicing processes for CareIQ Ancillary Healthcare services, review vendor and provider bills, and generate payments and invoices. This remote role requires residing in the eastern or central time zones to support management continuity.

The position emphasizes accuracy and urgency in line with service levels. The role involves handling billing questions, data review, and knowledge of proprietary systems, with opportunities for career growth

Qualifications

• Experience in a detail oriented customer service environment.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced setting.
• Proficiency with Microsoft Office and proprietary systems.

Responsibilities

• Provide inbound and outbound customer service to assist customers and vendors with billing questions.
• Perform data review and data entry with accuracy.
• Learn and maintain knowledge of corporate proprietary systems.
• Review medical notes and bills and ensure alignment with contracts.
• Ensure payments and charges align with appointment types and contracted amounts.

Skills

Customer service

Communication skills

Time management

Microsoft Office

Proprietary systems

Attention to detail

Education

Detail-oriented customer service experience

Job description

The CareIQ Billing Specialist completes invoicing processes for all CareIQ Ancillary Healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Billing Specialist will complete administrative review of vendor and provider bills, determine appointment type, and then generate vendor payments and customer invoices.This roleoperates with a high focus on accuracy and urgency to ensure that payment and invoice amounts are completed in alignment with contracted service level expectations.

This is a remote role but for continuity of business with our management team, candidate must reside in eastern or central time zones.

ESSENTIAL FUNCTIONS&RESPONSIBILITIES:

• Provides quality andprofessionalinbound and outbound telephonic customer service to assist customer and vendors with billing questions
• Completes accurate data review and entry
• Learns and maintains knowledge of how tooperate corporate proprietary systems
• Completes administrative review of medical notes and bills (Bill Review or Coding experience is not necessary)
• Determines if payment and charge rates are in alignment with appointment type and contracted amounts
• Uses bill history research, problem solving, and critical thinking skills to resolve customer questions
• Meets departmental production and quality performance expectations
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
• Strong interpersonal, time management, and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment

EDUCATION & EXPERIENCE:

• Prior work experience in a detail oriented customer service environment

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.