Caregiver Workforce & Staffing Coordinator

Griswold Home Care for North Dallas, Garland & Rockwall; Honolulu (HI); On-site; USD 50,000 - 65,000; Full time

Job summary

Griswold Home Care for North Dallas, Garland & Rockwall is seeking a Caregiver Workforce & Scheduling Coordinator to be the heart of our home care operations. In this role, you'll coordinate schedules and recruit compassionate caregivers who embody our mission of quality care.

You’ll create and maintain caregiver schedules, manage new client starts, and arrange coverage for call-outs or emergencies while ensuring continuity of care.

Qualifications

• Previous administrative, staffing, scheduling, recruiting, or office coordination experience
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to work independently and solve problems quickly
• Proficiency with Microsoft Office and scheduling software
• Experience working in healthcare, home care, or staffing environments preferred

Responsibilities

• Create and maintain caregiver schedules based on client care needs and caregiver availability
• Coordinate new client starts, schedule changes, and coverage for call-outs or emergencies
• Ensure continuity of care and consistent client and caregiver satisfaction
• Communicate effectively with clients, families, and caregivers regarding scheduling updates
• Monitor and adjust schedules to optimize service delivery and staffing efficiency
• Recruit, interview, and hire qualified caregivers including Nurse Aides (NA) and Certified Nurse Aides (CNA) and Homemakers/Companions
• Post and manage job advertisements on Indeed and other recruiting platforms
• Screen applicants for qualifications, experience, professionalism, and compassion
• Coordinate onboarding, orientation, and credential verification
• Build and maintain a strong pipeline of quality caregivers to support agency growth
• Maintain accurate employee and client records
• Support compliance with agency policies and Hawaii state requirements
• Handle incoming calls, emails, and general office communications
• Collaborate with management to improve operational processes and caregiver retention

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Microsoft Office

Scheduling software

Healthcare experience

Applicant Tracking Systems

Tools

Applicant Tracking Systems

Job description

Join Our Team and Help Us Deliver Exceptional Care

Are you highly organized, people-focused, goal-oriented and passionate about making a difference in the lives of others? We are seeking an Caregiver Workforce & Scheduling Coordinator to be the heart of our home care operations. In this role, you'll play a critical part in ensuring our clients receive the care they need by coordinating schedules and recruiting compassionate caregivers who embody our mission of quality care.

If you thrive in a fast-paced environment, enjoy problem-solving, and love working with people, we'd love to meet you!

What You'll Do

Scheduling & Care Coordination

• Create and maintain caregiver schedules based on client care needs and caregiver availability.
• Coordinate new client starts, schedule changes, and coverage for call-outs or emergencies.
• Ensure continuity of care and consistent client and caregiver satisfaction.
• Communicate effectively with clients, families, and caregivers regarding scheduling updates.
• Monitor and adjust schedules to optimize service delivery and staffing efficiency.

Caregiver Recruitment & Onboarding

• Recruit, interview, and hire qualified caregivers, including Nurse Aides (NA) and Certified Nurse Aides (CNA) and Homemakers/Companions.
• Post and manage job advertisements on Indeed and other recruiting platforms.
• Screen applicants for qualifications, experience, professionalism, and compassion.
• Coordinate onboarding, orientation, and credential verification.
• Build and maintain a strong pipeline of quality caregivers to support agency growth.

Administrative Support

• Maintain accurate employee and client records.
• Support compliance with agency policies and Hawaii state requirements.
• Handle incoming calls, emails, and general office communications.
• Collaborate with management to improve operational processes and caregiver retention.

What We're Looking For

Required Qualifications

• Previous administrative, staffing, scheduling, recruiting, or office coordination experience
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to work independently and solve problems quickly
• Proficiency with Microsoft Office and scheduling software
• Experience working in healthcare, home care, or staffing environments preferred

Preferred Qualifications

• Experience recruiting caregivers, NAs, CNAs, or healthcare professionals
• Knowledge of home care operations and caregiver scheduling
• Familiarity with Hawaii's healthcare landscape and workforce
• Working knowledge of applicant tracking systems

The Ideal Candidate

You are:

• Empathetic, compassionate, and service-oriented.
• Organized and detail-focused.
• Goal-oriented and proactive.
• Comfortable juggling multiple priorities.
• Skilled at building relationships and retaining talent.
• Able to remain calm and responsive in a fast-paced environment.
• Passionate about supporting seniors and individuals who wish to remain safely at home.

Why Join Us?

Our company’s mission is to improve the lives of the people of Hawaii. At our company, we believe that exceptional care starts with exceptional people. You'll have the opportunity to make a meaningful impact on both our clients and caregivers every day. We value teamwork, compassion, integrity, and excellence in everything we do.

Make a Difference. Build Relationships. Grow Your Career.