Caregiver Onboarding & Compliance Specialist

Wellbound Home Care; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Wellbound Home Care is seeking a Caregiver Onboarding & Compliance Coordinator to support onboarding and ongoing compliance for HHAs and PCAs. You will collect, review, and track required documents to ensure files are complete before HR review.

The role maintains accurate records, monitors compliance, conducts routine audits, and coordinates with the medical vendor to ensure annual documentation is submitted timely, keeping caregivers eligible to work.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience working in a Licensed Home Care Services Agency (LHCSA), Certified Home Health Agency (CHHA), healthcare setting, or human resources environment preferred.
• Experience maintaining employee records, personnel files, or compliance documentation preferred.
• Ability to review documents for completeness and identify missing or expired items.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Knowledge of I-9 employment eligibility requirements and work authorization documentation preferred.
• Bilingual ability preferred, consistent with the needs of the patient population.

Responsibilities

• Contact applicants and caregivers to obtain missing onboarding documents, medical documentation, work authorization records, and other required information.
• Track onboarding requirements and maintain onboarding status reports.
• Ensure all required onboarding documentation is received and organized prior to submission to Human Resources for final review and hire.
• Monitor caregiver compliance requirements, including annual medical documentation, health assessments, and work authorization requirements.
• Generate and review compliance reports to identify expired, expiring, missing, or incomplete documentation.
• Follow up with caregivers regarding outstanding compliance requirements and document all outreach efforts.
• Coordinate with caregivers and the agency's contracted medical vendor to ensure annual medical documentation is completed and submitted timely to maintain caregiver compliance and eligibility to work.
• Enter, update, and maintain onboarding, compliance, and personnel information within agency systems and databases.
• Monitor I-9 documentation and employment eligibility records to ensure ongoing compliance. Track work authorization expiration dates and obtain updated documentation as necessary.
• Perform routine audits of caregiver files to identify missing, incomplete, expired, or inaccurate documentation.
• Run monthly reports to identify caregivers who have not worked within established timeframes.
• Process caregiver inactivations in accordance with agency policies and procedures.
• Generate reports of caregivers who have not worked within designated timeframes and submit those reports to Human Resources for review and appropriate action.
• Prepare compliance reports, tracking logs, and other administrative reports as requested.
• Respond to caregiver inquiries regarding onboarding, personnel file requirements, and compliance-related matters.
• Assist with survey preparation, audits, and requests for caregiver personnel records.
• Maintain confidentiality of employee information and records.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Follow-up skills

Confidentiality

Time management

Organization

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

MS Excel

Microsoft Outlook

Teams

Database systems

Job description

Wellbound Home Care is seeking a Caregiver Onboarding & Compliance Coordinator to support onboarding and ongoing compliance for HHAs and PCAs. You will collect, review, and track required documents to ensure files are complete before HR review.

The role maintains accurate records, monitors compliance, conducts routine audits, and coordinates with the medical vendor to ensure annual documentation is submitted timely, keeping caregivers eligible to work.