CareerLink Program Supervisor

Commonwealth of Pennsylvania; Philadelphia (Philadelphia County); Ibrido; USD 55.000 - 90.000; Tempo pieno

Descrizione del lavoro

The Commonwealth of Pennsylvania is seeking a CareerLink® Program Supervisor to guide staff, support workforce development, and improve services for jobseekers and employers. You will lead teams, ensure program compliance, and build strong partnerships with workforce stakeholders across PA CareerLink sites.

The role emphasizes staff development, data-driven decision making, and effective service delivery, with responsibilities spanning daily operations, policy guidance, and stakeholder

Competenze

• Five years of public contact work involving interviewing the public to obtain, provide and evaluate information about employment or employability.
• One year of public contact work with a bachelor's degree, or any equivalent combination of experience and training that includes one year of public contact work.
• Equivalent combination of experience and training including one year of public contact work.

Mansioni

• Direct and prioritize staff assignments, evaluate performance, approve leave, and coach to ensure timely completion of duties.
• Manage workforce development programs and services, monitor compliance, and support effective service delivery for customers and employers.
• Lead integrated teams, coordinate cross-training, and promote collaboration among PA CareerLink partners.
• Interpret regulations and procedures, train staff on requirements, and monitor policy application.
• Review reports and data, prepare analyses, and identify improvement opportunities.
• Represent the organization at meetings, build professional relationships, and promote program awareness.

Conoscenze

Public contact work

Formazione

Bachelor's degree

Descrizione del lavoro

If you are a motivated leader who enjoys helping people connect with meaningful employment opportunities, the CareerLink® Program Supervisor position with the Department of Labor & Industry offers a rewarding path. In this role, you will guide staff, support workforce development programs, and help improve services for jobseekers and employers. Your leadership will help build strong partnerships and positive customer experiences. Join a team that makes a difference in communities across Pennsylvania.

The CareerLink® Program Supervisor oversees staff, programs, and daily operations that provide employment and training services through PA CareerLink®. This position ensures quality service delivery, program compliance, staff development, and strong partnerships with workforce stakeholders. As a CareerLink® Program Supervisor, you will perform the following duties:

• Staff Leadership: Direct and prioritize staff assignments, evaluate work performance, approve leave, provide coaching, and support timely completion of duties
• Program Oversight: Manage workforce development programs and services, monitor compliance requirements, and support effective service delivery for customers and employers
• Team Coordination: Lead integrated teams, coordinate cross-training efforts, and promote seamless collaboration among PA CareerLink® partners
• Policy Guidance: Interpret regulations, legislation, and procedures, train staff on requirements, and monitor consistent application of policies
• Data And Reporting: Review reports, measures, and service data, prepare analyses and recommendations, and identify opportunities for improvement
• Stakeholder Engagement: Represent the organization at meetings and events, build professional relationships, and promote awareness of programs and services

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Five years of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability; or
• One year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability, and bachelors' degree; or
• Any equivalent combination of experience and training that included one year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.