CareerLink Greeter & Community Resource Champion

Eckerd Youth Alternatives, Inc.; Philadelphia (Philadelphia County); In loco; USD 22.730 - 32.373; Tempo pieno

Vantaggi offerti da questo lavoro

Low-Cost Medical, Dental and Vision Insurance

19 days of Paid Time Off

11 paid holidays

Retirement savings plan with employer match

Flexible spending accounts

Descrizione del lavoro

Eckerd Connects is seeking a Greeter Universal to join its Workforce Development team in Philadelphia, PA. The role involves assisting customers with CareerLink services, managing schedules and documents, and facilitating communication. The ideal candidate should have a high school diploma, customer service experience, and a valid driver's license. Benefits include low-cost insurance and paid time off. Join us in making a difference in the lives of others!

Competenze

• Experience in customer service preferred.
• Valid state driver's license required.
• Pass a drug screen in compliance with the company policy.

Mansioni

• Explain CareerLink policies and services to customers.
• Review customer files and address complaints.
• Manage paper or electronic filing systems.
• Create and maintain a bulletin board with information.
• Facilitate customer use of UC Courtesy Phone.

Conoscenze

Customer service experience

Communication skills

Ability to drive for business purposes

Formazione

High school diploma or equivalent

Descrizione del lavoro

life insurance, vision insurance, paid time off, paid holidays

United States, Pennsylvania, Philadelphia

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others .

Make more than a Living, Make a Difference

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Hourly Rate: $20.00

Duties & Responsibilities

• The Greeter Universal for Earn/WIOA programs will confer with customers by telephone or in person to explain CareerLink policies, procedures, and services to customers; maintain up-to-date knowledge of community services and resources available to customers and recommends/refers as appropriate.
• Review customers' files, records, and other documents to obtain information to respond to requests; communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints following up to ensure satisfactory resolution.
• Review available schedule of services and arrange/confirm appointments for customers; set up and manage paper or electronic filing systems, records information, update paperwork, and maintain documents; enter and maintain information in databases.
• Create and maintain monthly bulletin board containing timely and pertinent information about CareerLink Center.
• Facilitate customer use of UC Courtesy Phone, maintains order, determines whether claimant demand requires request for call back on second phone from the UC Service Center.

Qualifications

• High school diploma or equivalent required. Experience in customer service preferred.
• Must have an appropriate and valid state driver's license and be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs:

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location:

Eckerd Connects | Workforce Development

3901 Market Street, 2nd Floor

Philadelphia, PA 19104

Connect with Us Video: https://vimeo.com/1170824876?fl=pl&fe=sh

E ckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Eckerd Connects is a drug-free workplace and utilizes E-Verify to confirm employment eligibility.