Career Services Associate (Bronx/Manhattan)

New York Public Library; New York (NY); On-site; USD 29,000 - 40,000; Part time

Job summary

The New York Public Library is seeking a part-time Career Services Associate to support clients at Bronx Library Center and Stavros Niarchos Foundation Library. You will provide one-on-one job coaching, review resumes, and help users navigate NYPL career resources.

You will schedule appointments, coordinate services, and refer patrons to related programs while maintaining a welcoming, inclusive environment across multiple branches.

Qualifications

• Associate's Degree required or High School Diploma and 2+ years of related experience.
• At least one year of excellent public or customer service experience, preferably in an educational setting.
• Experience reviewing resumes or supporting job search processes is preferred.
• Experience completing administrative tasks such as scheduling appointments, communicating with patrons, and managing a calendar effectively.
• Strong computer skills: Microsoft Office and Google Drive.
• Excellent written and verbal communication, and strong organizational skills with attention to detail.
• Ability to work both collaboratively and independently.

Responsibilities

• Maintain a high level of customer service as the first point of contact for Career Services patrons.
• Conduct daily one-on-one job support appointments (resume edits, formatting, spelling/grammar, and job applications).
• Refer patrons to other NYPL departments, programs, and resources.
• Assist with job support requests for drop-in patrons at SNFL during dedicated dates/times.
• Schedule Career Services appointments for patrons.
• Research education or training programs for career advancement and print materials.
• Enter data into appointment record system and support staff with call reminders.

Skills

Customer service

Resume editing

Communication

Microsoft Office

Google Drive

Organization

Scheduling

Data entry

Teamwork

Independent work

Education

Associate's Degree

High School Diploma + 2+ yrs experience

Job description

Career Services Associate (Bronx/Manhattan)

Department: Branch Programs & Services

Employment Type: Part Time

Location: Various Locations

Reporting To: Louisa Tatum

Compensation: $25.00 / hour

Description

Overview The Career Services Department (CS) at The New York Public Library (NYPL) provides career development support for a diverse population within New York City, including job seekers, re-entry, students, career changers, veterans, and 55+ adults, to achieve their career goals. Offering free one-on-one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, Stavros Niarchos Foundation Library (SNFL), and the Bronx Library Center (BLC).

The Career Services Associate reports to offices at our SNFL and BLC locations throughout the week. At the Bronx Library Center, the Associate serves as a welcoming and informative first-point-of-contact for patrons visiting Career Services to ensure members remain engaged and are connected with services to meet their needs. At the Stavros Niarchos Foundation Library, the Associate serves as a support to the Career Services staff on-site. The Associate works in tandem with Career Services staff to ensure the smooth execution of a range of NYPL/Career Services programs and outreach service events.

Responsibilities:

• Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services, and monitor access to the office
• Conduct daily one-on-one job support appointments including: editing resumes/cover letter documents, page formatting, review spelling/grammar and submitting job applications for employment
• Refer patrons to other departments, programs, and resources provided by NYPL
• Assist with job support requests for drop-in patrons at SNFL during dedicated dates/times
• Schedule Career Services appointments for patrons
• Research education or occupational training programs for career advancement and print out promotional materials
• Support staff with call reminders as needed, and enter data into appointment record system
• Performs related duties as required

Required Education, Experience & Skills

Required Education & Certifications

• Associate's Degree required or High School Diploma and 2+ years of additional related experience

Required Experience

• At least one year of experience providing excellent public or customer service, preferably in an educational setting
• Experience reviewing resumes or supporting job search processes is preferred
• Experience completing administrative tasks such as scheduling appointments, communicating with patrons, and managing a calendar effectively

Required Skills

• Strong computer skills and knowledge of using Microsoft Office programs and Google Drive products
• Adaptable to changing work environmentsExcellent communication skills—written and verbal—for varied audiences
• Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously
• Excellent documentation skills and the ability to navigate multiple data entry systems
• Ability to work collaboratively and independently

Managerial/Supervisory Responsibilities

• N/A

More...

Core Values All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public library setting

Physical Duties

• Limited physical effort is required
• Occasional shelving at various levels
• May require travel within NYC

Pre-Placement Physical Required?

• No

Union/Non Union

• Non-Union

FLSA Status

• Non-Exempt

Schedule

• 18 hours per week typically scheduled Monday-Friday between 8:00am-6:00pm with evening and weekend hours as needed
• Fully on-site

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, the education background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).