Career Services Associate (Bronx/Manhattan)

The New York Public Library; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

The New York Public Library is seeking a Career Services Associate to serve at SNFL and BLC locations. This on-site role provides frontline support for patrons seeking career guidance, reviews resumes, schedules appointments, and connects patrons with NYPL programs and resources.

The position emphasizes strong customer service, proficiency with Microsoft Office and Google Drive, and the ability to manage multiple tasks.

Qualifications

• Associate's Degree required or High School Diploma with 2+ years of related experience.
• At least one year of experience providing excellent public or customer service.
• Experience reviewing resumes or supporting job search processes preferred.
• Experience completing administrative tasks such as scheduling appointments, communicating with patrons, and managing a calendar effectively.

Responsibilities

• Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services, and monitor access to the office.
• Conduct daily one-on-one job support appointments including: editing resumes/cover letter documents, page formatting, review spelling/grammar and submitting job applications for employment.
• Refer patrons to other departments, programs, and resources provided by NYPL.
• Assist with job support requests for drop-in patrons at SNFL during dedicated dates/times.
• Schedule Career Services appointments for patrons.
• Research education or occupational training programs for career advancement and print out promotional materials.
• Support staff with call reminders as needed, and enter data into appointment record system.
• Performs related duties as required.

Skills

Customer service

Microsoft Office

Google Drive

Communication

Organization

Data entry

Teamwork

Education

Associate's Degree

High School Diploma + 2+ years experience

Tools

Microsoft Office

Google Drive

Job description

Description

Department: Branch Programs & Services

Location: Various Locations

Compensation: $25.00 / hour

Overview

The Career Services Department (CS) at The New York Public Library (NYPL) provides career development support for a diverse population within New York City, including job seekers, re-entry, students, career changers, veterans, and 55+ adults, to achieve their career goals. Offering free one-on-one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, Stavros Niarchos Foundation Library (SNFL), and the Bronx Library Center (BLC).

The Career Services Associate reports to offices at our SNFL and BLC locations throughout the week. At the Bronx Library Center, the Associate serves as a welcoming and informative first-point-of-contact for patrons visiting Career Services to ensure members remain engaged and are connected with services to meet their needs. At the Stavros Niarchos Foundation Library, the Associate serves as a support to the Career Services staff on-site. The Associate works in tandem with Career Services staff to ensure the smooth execution of a range of NYPL/Career Services programs and outreach service events.

Responsibilities

• Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services, and monitor access to the office
• Conduct daily one-on-one job support appointments including: editing resumes/cover letter documents, page formatting, review spelling/grammar and submitting job applications for employment
• Refer patrons to other departments, programs, and resources provided by NYPL
• Assist with job support requests for drop-in patrons at SNFL during dedicated dates/times
• Schedule Career Services appointments for patrons
• Research education or occupational training programs for career advancement and print out promotional materials
• Support staff with call reminders as needed, and enter data into appointment record system
• Performs related duties as required

Required Education, Experience & Skills

Required Education & Certifications

• Associate's Degree required or High School Diploma and 2+ years of additional related experience

Required Experience

• At least one year of experience providing excellent public or customer service, preferably in an educational setting
• Experience reviewing resumes or supporting job search processes is preferred
• Experience completing administrative tasks such as scheduling appointments, communicating with patrons, and managing a calendar effectively

Required Skills

• Strong computer skills and knowledge of using Microsoft Office programs and Google Drive products
• Adaptable to changing work environmentsExcellent communication skills—written and verbal for varied audiences
• Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously
• Excellent documentation skills and the ability to navigate multiple data entry systems
• Ability to work collaboratively and independently

Managerial/Supervisory Responsibilities

• N/A

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public library setting

Physical Duties

• Limited physical effort is required
• Occasional shelving at various levels
• May require travel within NYC

Pre-Placement Physical Required?

• No

Union/Non Union

• Non-Union

FLSA Status

• Non-Exempt

Schedule

• 18 hours per week typically scheduled Monday-Friday between 8:00am-6:00pm with evening and weekend hours as needed
• Fully on-site

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library

Salary Statement:
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).