Career Services Advisor - Program District Assistant

South Bay Workforce Investment Board; Los Angeles (CA); On-site; USD 33,820 - 40,322; Full time

Benefits offered by this job

75% insurance premium coverage for medical, dental, and vision

Sick and vacation time

401k plan with employer match

Job summary

A regional workforce development organization is seeking a Career Services Advisor – Program District Assistant to facilitate referrals for employment programs. This position requires strong communication skills, experience in social services, and the ability to assess participants' job readiness. Candidates will be responsible for liaising between One-Stop Centers and participants. This role offers a full-time schedule with competitive pay and comprehensive benefits.

Qualifications

• Graduation from an accredited college or university.
• At least two years of experience providing case management or delivering social services.
• Prior experience working with populations with barriers to employment.

Responsibilities

• Assist in identifying job-ready participants for the TSE program.
• Interview participants to assess interest and qualifications.
• Facilitate and complete participant referrals to One-Stop/AJCCs.

Skills

Excellent verbal and written communication skills

Interpersonal and leadership skills

Critical thinking and problem-solving skills

Time management and organizational skills

Education

Bachelor's degree in Psychology, Social Work or related field

Tools

Microsoft Office Suite

Video conference software

Job description

Career Services Advisor – Program District Assistant

Join to apply for the Career Services Advisor - Program District Assistant role at South Bay Workforce Investment Board.

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking highly motivated individuals to function as a Program District Assistant (PDA) – Career Services Advisor between subcontracted One-Stop/America Job Centers of California (AJCC) and the LA County GAIN Regions. The PDA must understand the goals and objectives of the Transitional Subsidized Employment Program (TSE) and possess excellent motivational speaking skills with the ability to communicate to TSE participants how they can achieve their professional goals through employment. PDAs must be able to assess the job-ready participants’ strongest skills and interests to facilitate a referral to the One-Stop/AJCCs for a Paid Work Experience (PWE) or On-the-Job Training (OJT) employer match. Candidates must be able to work in a professional work setting with various levels of staff and be able to work independently or in a group setting.

Essential Duties and Responsibilities

• Assist LA County GAIN Region in identifying job-ready participants for the TSE program and completing necessary paperwork, participant resumes, flyers, group orientations/recruitments, etc.
• Interview participants to assess interest/qualification for TSE.
• Discuss with the participant his/her rights and responsibilities in TSE.
• Facilitate and complete participant referrals to the One-Stop/AJCCs for enrollment into the TSE program.
• Understand the general GAIN process and be able to address the participants’ questions/concerns.
• Assess the participants’ skills, interest, goals, and determine if suitable to participate in PWE or OJT.
• Coach the participants on appropriate work behavior, attire, interviewing techniques, etc.
• Follow up with One-Stop/AJCCs for status updates on all participants referred by the region and prepare written report accordingly.
• Respond to incoming calls from participants, GAIN Region staff and outside agencies.
• Direct participant complaints/concerns about TSE worksites to the South Bay Workforce Investment Board for investigation and follow-up.
• Work closely with assigned One-Stop/AJCCs to ensure participants are placed or appropriate actions are taken.
• Prepare and submit weekly reports as directed by Manager.
• Participate in routine LA County Regional Staff Meetings and SBWIB GAIN Unit meetings as directed.
• Complete other related duties as assigned.

Requirements

• Graduation from an accredited college or university with a bachelor's degree in Psychology, Social Work, Social Sciences, Communications, Liberal Arts, Public Administration, or a related field.
• At least two (2) years of experience providing case management or delivering social services programs.
• Prior experience working with populations with barriers to employment.
• Excellent verbal and written communication skills, able to clearly convey complex information and engage effectively with diverse audiences.
• Great interpersonal and leadership skills, with the ability to collaborate effectively and positively with individuals from diverse backgrounds, perspectives, and needs.
• Exceptional critical thinking, decision-making, and problem-solving skills, with the ability to analyze complex plans or situations, identify inefficiencies, and implement and communicate effective solutions.
• Proven ability to work well under pressure and solve problems effectively in fast-paced environments.
• Strong time management and organizational skills, with the ability to prioritize and execute tasks effectively.
• Must be a self-starter, able to work independently, take initiative, and stay focused on achieving goals with minimal supervision.
• Must be enthusiastic, creative, and capable of effectively functioning in a professional work environment with various levels of staff, boards, or partners, and in group settings.
• Proficient in using computers, general office equipment, and a variety of software programs, including Microsoft Office Suite (Excel, Word, Outlook, OneDrive), video conference software (Teams, Zoom), and other relevant tools.
• Reliable transportation with valid California Driver’s License and insurance required.
• Must be able to successfully pass background and reference clearances.
• Must be able to follow all safety protocols enforced by the Company and as listed under the below working conditions.
• Education may be substituted by experience on a year-for-year basis; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and abilities to perform the below duties.

Working Conditions

• Employee may be required to spend the majority of the day walking, standing, sitting at a desk, with some lifting and bending. Must have excellent time management skills, work well under stress and meet deadlines.
• Must also be able to travel to other locations for trainings, conferences and/or meetings within or outside local area and occasionally statewide.
• Applying for this position connotes an understanding and acceptance of duty in light of potential exposure relating to COVID-19. Performing duties of this position may require wearing protective equipment (e.g., mask, gloves, etc.) and following protective measures enforced by the Company, City, County, State and/or Federal Authorities as related to current states of emergencies (e.g., pandemics). Measures may change based on level of safety concerns.

Pay & Benefits

This is a full-time, nonexempt position (40 hours/week), generally with a starting pay range of $24.55 - $29.27 per hour, commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employee-only.
• Sick and vacation time.
• 14 paid holidays.
• 401k plan with a superb employer match.
• Voluntary supplemental benefits.
• $15,000 life insurance policy paid for by the employer.
• Eligibility for Public Service Loan Forgiveness (PSLF) – subject to current federal requirements and any future changes in law or regulation.

Employees are eligible to enroll in the company’s health benefits package on the first of the month after completing 60 days of employment.

This job description aims to provide essential information about the position’s scope and is not exhaustive regarding experience, skills, efforts, duties, responsibilities, or working conditions associated with the role. Management retains the sole right to add, modify, or exclude any essential or non‑essential requirement at any time, with or without prior notice. Completion of any job requirement by the employee does not create a contract of employment of any kind.