Workforce Development Life Coach

Housing Authority of the City of Los Angeles; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

Housing Authority of the City of Los Angeles is seeking a Workforce Development Life Coach to provide personalized support to clients in the Workforce Development Unit. The role focuses on identifying barriers to employment and connecting clients with services that enable long-term self-sufficiency and job placement.

Responsibilities include assessing client needs, developing career plans, coordinating with partners, and maintaining case records.

Qualifications

• Requires a four-year degree in Social Work or related field.
• Minimum 3 years of case management or nonprofit experience with vulnerable populations in South Los Angeles/Watts.
• Bilingual in Spanish is highly preferred.

Responsibilities

• Perform eligibility screenings and intake for program enlistment.
• Develop goal-oriented employment/career plans with case planning and monitoring.
• Link clients to services including job training, counseling, and transportation.
• Conduct outreach and recruitment via in-person, phone, and virtual methods.
• Engage employers to facilitate referrals and early intervention.
• Help clients develop life-management tools for work-life balance.
• Document case notes and maintain timely records for reports.

Skills

Empathy

Crisis intervention

Active listening

Interpersonal communication

Written and oral communication

Independence

Research and resource navigation

Team collaboration

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

Airtable

Microsoft Office

Google platforms

Recruitment tracking tools

Job description

JOB DESCRIPTION

Definition: Under general direction and supervision, the Workforce Development Life Coach performs personal and group support engagement activities to identify, break down and address barriers to employment and personal development for clients in the Workforce Development Unit. Incumbents in the position will assist, assess and connect clients with available service options, resources, and support services to meet their specific needs for long term success in employment and self-sufficiency.

Characteristics of the Class: The Workforce Development Life Coach is responsible for outreach and recruitment efforts, and maintenance of grant-funded clients in the Workforce Development Unit through a process of enlistment, training, placement and post-placement support. With a collaborative approach involving personalized individual needs assessments, case planning, plan implementation of service delivery, monitoring and appraisal, the incumbent will work with co-located partners and a Job Development team to develop employment and/or career plans with each client with the ultimate goal of job and/or career placement that includes self-employment, job retention and career advancement. The incumbent will also provide long and short term counseling, referrals, and follow-up support services and employment expansion resources for clients who may have a history of joblessness or under-employment, or multiple barriers to employment entry such as health and mental health challenges, incarceration, limited English proficiency, illiteracy and housing instability.

Examples of Essential Duties

• Perform eligibility screenings, intake and assessment of clients for enlistment into program and other supportive services in the Workforce Development Unit.
• Develop goal-oriented individual employment and/or career plans through a process of case planning, plan implementation of service delivery, monitoring and appraisal.
• Evaluate and connect clients to available service options, resources and support services to further their goals and plans, including but not limited to job training and placement, barrier removal assistance, healthy living, family and childcare support, short and long term counseling, transportation resources, etc.
• Working collaboratively with community partners, conduct outreach and recruitment efforts through various platforms such as orientation meetings with clients in-person, through telephone calls, and/or virtually, social media promotions, etc.
• Assist with employer engagement to facilitate success of client referrals and early intervention in issues as they arise during first few months of employment.
• Working directly with clients, assist with the establishment of proper life management tools to help them develop a system of support for managing a healthy work-life balance.
• Respond to crisis phone calls, walk-ins and link clients to supportive resources.
• Work collaboratively with staff, resident leaders, and other social service providers to develop and facilitate a Job Club and/or mentorship support groups, as well as planning and executing job fairs, and assisting with expanding vocation development partners.
• Join forces and network with Community Based Organizations, Employers, on-site staff and internal and external partners to enhance program service delivery.
• Attend meetings and trainings to improve skill sets and knowledge of best practices.
• Accurately document and maintain timely case management records consistent with client participation in the program.
• Assist in required grant reporting on a variety of data and metrics and prepare monthly, quarterly and annual reports on client file data.
• Perform other job-related duties as needed.

Knowledge, Skills and Abilities

Requires knowledge of principles and practices of human and social behaviors, group dynamics, community engagement outreach and case management processes; knowledge of barrier removal processes in support of employment and career development; knowledge of training and best practices of job placement methods and approaches; knowledge of social service programs related to mental illness, substance abuse, domestic violence, homelessness, and aging; the ability to work with and empathize for persons in vulnerable populations, such as low-income and multi-ethnic communities who have limited access to resources; excellent listening skills with the ability to provide crisis intervention, de-escalation and consensus building among and between diverse groups of people; ability to research, coordinate and navigate resources; work independently with little direction; establish and maintain effective working relations with others; gather, reconcile, and interpret data; accurately document, compile and maintain information for files and reports; meet schedules and timelines; strong interpersonal, written and oral communication skills; ability to present ideas and concepts persuasively to large audiences; proficient ability to operate computers and utilize software and applications relevant to tasks at hand (i.e.: Microsoft Office Suite, Google platforms, social media platforms, recruitment tracking tools etc.). Knowledge of Airtable and other data tracking platforms are helpful.

Required Qualifications

Graduation from a four-year accredited college or university with specialization in Social Work, related field or relevant experience.

Minimum of 3 years of experience in case management or non-profit management working with vulnerable populations and knowledge of job development and/or community resources in the South Los Angeles/Watts area is a must.

Preferred Qualifications

Master’s degree in Social Work, related field or relevant experience preferred. If no Master’s degree, an additional two years of case management experience and service coordination work preferred. Work experience specifically in an organization aimed at career building and readiness desired. Bilingual in Spanish highly preferred.

Special Requirements

Must possess a valid California Class "C" Driver's License.

Hiring Information

All job offers are contingent upon providing a successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.

Candidates will start at step one of an eight step salary range unless there are special exceptions in accordance with agency Personnel Rules.

Disability Accommodation

Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call [phone] or email [e-mail] no less than 72 hours prior to testing date for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

We are an Equal Opportunity/Affirmative Action Employer.

Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at: http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf

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