Career Planner, Workforce Innovation Opportunity Act

Danville Area Community College; Danville (IL); On-site; USD 33,000 - 40,000; Full time

Job summary

Danville Area Community College is seeking a Career Planner for the Workforce Innovation and Opportunity Act program. The role involves comprehensive case management, eligibility determination, and assisting participants with career services and enrollment in supportive activities.

Responsibilities include administering assessments, providing job search assistance, counseling, and coordinating with community resources.

Qualifications

• Associates Degree in Business, Social Sciences, Education or related field.
• Experience in public human services or education agency.
• 3-5 years of customer service experience.
• Ability to multi-task and meet deadlines, strong organizational skills.
• Experience in Microsoft Office and Internet.
• Ability to communicate clearly in speech and writing.

Responsibilities

• Determine participant eligibility following required guidelines.
• Administer assessment tools and discuss results with participants.
• Provide career information and assist enrollment in appropriate activities.
• Maintain counseling files and records for assigned caseload.
• Assist participants with resume writing, cover letters, and interview skills.
• Provide ongoing job support and retention counseling, post-program support.

Skills

Associates degree

Public human services experience

Customer service experience

Multi-tasking & deadlines

Microsoft Office & Internet

Oral & written communication

Education

Bachelor’s degree (desired)

Tools

Microsoft Office

Job description

Career Planner, Workforce Innovation Opportunity Act

Position Title Career Planner, Workforce Innovation Opportunity Act

Position Number 2057

Job Type Regular

Accountability Objective The Career Planner is responsible for comprehensive case management services for assigned participants.

Required Qualifications

• Associates Degree in Business, Social Sciences, Education or related field
• Experience working in public human services or education agency
• 3-5 years of customer service experience
• Ability to multi-task and meet deadlines, strong organizational skills
• Experience in Microsoft office and Internet
• Ability and willingness to communicate fairly, honestly, clearly and effectively in speech and writing

Desired Qualifications

• Bachelor’s Degree in Business, Social Sciences, Education or related field
• Knowledge of Workforce Innovation and Opportunity Act
• Counseling experience working with economically and culturally diverse populations
• Direct counseling or caseworker experience

Weeks

Full-Time/ Part-Time

Full-Time/ Part-Time Full Time

$36,688.00 annually

Open Date 10/23/2026

First Consideration By 11/06/2026

Open Until Filled Yes

Danville Area Community College

Special Instructions Summary

• Part-Time Positions – Only eligible for Paid Leave according to the PLAW Act.

Determines participant’s eligibility by following the Department of Labor and Department of Commerce and Economic Opportunity requirements for applicant eligibility and enrollment.

Administer assessment tools and discuss results with each participant and enroll participant in appropriate activities.

Provides career information to all participants, including career options.

Submit appropriate and required participant paperwork to assure timely enrollment, supportive services, program exit, and follow-up services. Documents must be accurate and submitted to Administrator for review.

Provides Case Management activities throughout participant’s duration in the program.

Assist participants with job search activities including but not limited to resume writing, cover letters, and interview skills in the resource room on a regular basis.

Provides program retention and support counseling at a minimum of 30 day intervals, adhering to state and local policies for participant support and documentation of status.

Provides on-going job support, retention counseling, and post-program counseling/supportive services.

Assists individuals with resource room activity and helps to maintain a professional job search atmosphere.

Facilitates WIOA orientations to potential participants.

Maintain and complete and accurate counseling files and records of assigned caseload.

Refer participants, as appropriate, to community, social and advisory agencies, for financial, stress and/or mental health services.

Enters data for all participants in the computer system.

Conducts field/home visits as necessary.

Works with workforce partners and training providers to set up streamlined orientations to meet specific customers’ needs.

Manages social media accounts for Vermilion County Works.

Assists with American Job Center Resource Room coverage when needed.

Responsible for creating and publishing content on all social media platforms.

Responsible for updates to VCW website.

Ability to react to change productively.

Ability to exercise judgement in interpreting data, applying legislation, and making recommendations and decisions when limited guidance is available.

Ability to attend community meetings, provide program information at community meetings, and collect and share relevant meeting information

Knowledge of continuing education options including secondary, post-secondary, and trade schools.

Ability to collaborate with local businesses and social service agencies to develop employment opportunities.

Acts as a mentor/coach for assigned customers.

Assumes other duties as assigned.

Resolves customer issues and complaints.

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcripts 1
• Letter of Recommendation 1
• Transcripts 2

Mission Statement

Danville Area Community College is committed to providing quality, innovative, and accessible learning experiences which meet the life-long academic, cultural, and economic needs of our diverse communities and the world we share.