Career Navigator- Workforce Services (New Orleans, LA)

Goodwill-Industries-of-Southeastern-Louisiana; Storyville (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill-Industries-of-Southeastern-Louisiana seeks a dedicated professional to assist participants in creating and implementing personalized career navigation plans. You will mentor, assess employability, identify barriers, and coordinate with service providers to track progress and ensure self-sufficiency.

The role involves documenting sessions, developing ICPs, and conducting development activities with clear goals.

Qualifications

• Minimum of BA or BS degree or one-year experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
• Proficient in operating a computer and Microsoft Office (Word, Excel, PowerPoint, Outlook) and other social media applications.

Responsibilities

• Maintain case documentation for every session and update participant records and grant-supporting information.
• Collaborate with participants to create an Individualized Career Plan (ICP) using active listening and needs assessment.
• Suggest development activities by setting clear goals and actionable steps.
• Monitor results and provide timely guidance; adjust goals to improve outcomes.
• Travel to assist participants with case management needs and prepare success stories and reports.
• Monitor progress via calls, site visits, and appointments, liaising with program partners.
• Stay updated on laws and program guidelines and attend relevant trainings.
• Keep the Program Manager informed of unusual or crisis situations.
• Complete other tasks as assigned.

Skills

Organizational skills

Communication skills

Public relations

Relationship building

English proficiency

Time management

Confidentiality

Team collaboration

Education

BA or BS degree (required)

One year experience in criminal justice/social work/public administration

Tools

Microsoft Office

Other social media apps

Job description

Essential Functions:

Assist participants by creating and implementing a career navigation plan that aligns with their goals and encourages self-sufficiency. This involves mentoring participants, identifying their immediate and long-term needs, assessing employability, as well as recognizing any barriers or assets that affect their self-sufficiency. Additionally, it involves communicating with service providers to evaluate participant progress, providing counsel and guidance, and maintaining regular contact with participants through various means such as face‑to‑face, virtual, or telephonic communication.

Responsibilities:

• 1. Maintain case documentation by documenting every case management session with case notes, recording all supportive services provided, updating participant records (both physical and electronic), and including any other relevant information needed to help participants meet grant requirements. Review and verify all documentation submitted to support requests for assistance according to program guidelines. Additionally, explain to participants their rights, responsibilities, required actions, and other available services based on their ability to be successful.
• 2. Work collaboratively with participants to create an Individualized Career Plan (ICP) by active listening and performing a needs assessment on each participant.
• 3. Suggest appropriate development activities for program participants by setting clear goals and outlining actionable steps.
• 4. Consistently monitor results to provide timely guidance and feedback to participants to help strengthen specific knowledge or skill areas in order to achieve the participants goals; make adjustments to goals as needed to improve outcomes.
• 5. Conduct other case management activities, such as traveling to assist participants with specific case management needs, prepare participant success stories, create and pull reports, attend meetings and training sessions, assist participants with job search and provide referrals to appropriate outside agencies.
• 6. Monitor participant progress through phone calls, site visits, and case management appointments in accordance with departmental policies and procedures—act as a liaison between program participants and program partners, delivering supportive services.
• 7. Maintain professional knowledge in relevant areas; stay current with job-related rules, statutes, and laws; read and interpret professional literature to augment role‑specific knowledge; and attend applicable workshops, meetings, and seminars.
• 8. Keep the Program Manager informed of unusual and/or crisis situations as they arise.
• 9. Complete other tasks as assigned.

Skills and Abilities:

• 1. Must have excellent organizational skills and be able to complete projects efficiently and independently.
• 2. Must have excellent communication skills including verbal, phone, word processing, email and internet.
• 3. Must have good public relations skills and the ability to work with employees and the public.
• 4. Must establish and maintain effective working relationships with, and among, all personnel.
• 5. Must be able to read, write and communicate clearly in English.
• 6. Must be able to work occasionally long or extended hours, including weekends.
• 7. Must be able to function in a hectic work environment with occasional periods of high stress.
• 8. Must maintain strict confidentiality of all information.

Requirements:

• 1. Minimum of BA or BS degree is required or one-year experience in criminal justice, social
• work, employment counseling, placement, human services, or public administration. Excellent oral and written communication skills.
• 2. Must be proficient in operating a computer and have experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
• 3. Must provide own transportation.
• 4. Must be able to clear OMV check.
• 5. Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.
• 6. Must be ambulatory.

Physical/Mental Demands:

Must be able to tolerate frequent periods of high stress, heavy workload, and multiple priorities. Must be able to see, hear, speak, and otherwise communicate effectively.

VETERANS STRONGLEY ENCOURAGED TO APPLY