Career Navigator II — Employment & Retention

CCC Brand; Portland (OR); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

4 weeks PTO per year

403(b) retirement match

Holidays

Medical/Dental/Vision insurance

Life and Disability insurance

Sabbatical program

Job summary

Central City Concern in Portland seeks an Employment Specialist II to support clients on their employment journey, including exploring education and employment opportunities, preparing for jobs, and aiding with placement and retention. The role emphasizes long-term retention and growth through targeted programming.

The position is union-represented (AFSCME), with a schedule Monday–Friday 8:00am–4:30pm, located at the Employment Access Center in Portland.

Qualifications

• High school diploma or GED and two years of experience in workforce development, social services, job placement, job coaching, employment and training, or related field required (a Bachelor’s degree in a relevant field may substitute for one year of this required experience); OR one year of experience as an Employment Specialist at CCC.
• Must embrace the mission and philosophy of recovery and client-centered treatment.
• Proficient with Microsoft Office Suite and preferably EOP/ Itrac and/or Apricot.
• Knowledge of area employers, housing resources, training providers, human service agencies, and community groups.
• Must be able to perform intra-city travel.
• Must pass a pre-employment drug screen, TB test, and background check.
• This includes clearance by the DHS Background Check if working in FAN, Blackburn, or OTRC Programs.
• Work on this specific contract prohibits convictions of child or elderly abuse, offenses against persons, sexual crimes, or child neglect.

Responsibilities

• Support client exploration and enrollment into educational and occupational skills training opportunities available to them such as opportunities through colleges, certification programs, and pre-apprenticeship programs.
• Provide employment services aligned with CCC and contractually required program standards. This work includes, but is not limited to, development of a comprehensive case plan that identifies employment and training goals, monitoring client progress towards said goals, and provision of services that support their plan.
• Support the creation of regular program reports required by CCC and funders through the submission of required data, client success stories, and other details as needed.
• Maintain high-quality documentation within CCC’s Apricot Case Management system and other systems as required by funders such as iTrac and iMatchSkills. This includes ensuring all contractually and operationally required data is collected, services provided are tracked, and required documents are collected and stored properly.
• Carefully monitor services obtained, financial supports, and employment status for clients on their caseload, including provision of long-term follow-up and retention services.
• Work with clients to complete Career Maps and provide client assessments to determine skills and abilities.
• Actively participate in outreach and provide assistance and direction to clients in identifying SNAP eligibility and obtaining forms of employment identification.
• Check the eligibility of clients for access and/or enrollment into appropriate programs and services available in the community that support their employment goals. This includes collaborating with resource agencies by making referrals and providing interventions to remove barriers to employment, including housing, mental health, drug and alcohol abuse, and emergency services.
• Assist clients with the requirements of applying and interviewing for jobs, including building cover letters and resumes and assisting with practice interviews.
• Match job-seeking clients and employers using various professional job placement skills.
• Work with internal service providers to ensure coordinated and streamlined services. This includes but is not limited to CCC Supportive Housing and Social Enterprises teams.
• Provide ongoing individual support and encouragement to clients.
• Meet contractual goals for clients served and other key performance metrics.
• Attend all required meetings and training offered by program funders and community partners to ensure alignment with the regional industry and workforce strategy planning.
• Attend all required internal CCC meetings and trainings.
• May assist clients with housing through referrals to housing resources and supporting housing retention with employment services.
• Synthesize information from diverse sources and act on information appropriately for each client and program.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Adheres to all CCC policies, procedures, and guidelines.
• Adheres to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Performs related duties as assigned within the scope of the role.

Skills

Bilingual English/Spanish

Microsoft Office Suite

Travel intra-city

Strong communication

Education

High school diploma or GED

Bachelor’s degree may substitute for one year experience

Tools

EOP/Itrac/Apricot

Job description

Central City Concern in Portland seeks an Employment Specialist II to support clients on their employment journey, including exploring education and employment opportunities, preparing for jobs, and aiding with placement and retention. The role emphasizes long-term retention and growth through targeted programming.

The position is union-represented (AFSCME), with a schedule Monday–Friday 8:00am–4:30pm, located at the Employment Access Center in Portland.