Employment Specialist II

Central City Concern; Portland (OR); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Generous PTO starting at 4 weeks

Retirement match program

Medical, Dental, Vision coverage

Sabbatical program

Paid holidays

Job summary

Central City Concern is seeking an Employment Specialist II to support clients through exploration, training, and job placement within a union-represented program in Portland, Oregon. The role emphasizes long-term retention services and individualized career maps.

The position requires a high school diploma or GED with relevant work experience, proficiency in Microsoft Office, and ability to travel intra-city. A strong commitment to recovery-oriented services is essential.

Qualifications

• High school diploma or GED with two years in workforce development or related field; BA may substitute for one year.
• Must embrace the mission of recovery and client-centered treatment.
• Proficient with Microsoft Office; familiarity with EOP, Itrac and/or Apricot preferred.
• Knowledge of local employers, housing resources, training providers, and community groups.
• Intra-city travel may be required; background checks and pre-employment screenings are required.

Responsibilities

• Assist clients with exploration into educational and occupational skills opportunities.
• Develop and monitor comprehensive case plans with employment goals.
• Document client progress and outcomes for funders and CCC.
• Maintain CCC Apricot case management and iTrac/iMatchSkills data integrity.
• Provide ongoing client support, retention, and program follow-up.

Skills

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or GED

Bachelor's degree (substitution for one year of experience)

Tools

Microsoft Office Suite

EOP/Itrac/Apricot

Job description

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Employment Specialist II is responsible for supporting clients in all areas of their employment journey, including career exploration, employment preparation, assistance with finding employment, and job retention. This position focuses primarily on supporting clients in their employment goals through programing that provides long-term enhanced retention services and training opportunities. The Employment Specialist II will provide long-term support to their clients to demonstrate professional growth through employment in response to the work experience, education and/or skills training gained.

Schedule

Monday - Friday, 8:00am - 4:30pm (Saturday & Sunday off)

Location

Employment Access Center, 2 NW 2nd Ave, Portland, OR 97209

Compensation

$23.86/hr - $31.67/hr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $26.37/hr per our Union contract.

AFSCME Union

This role is a Union Represented position through American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

QUALIFICATIONS

• High school diploma or GED and two years of experience in workforce development, social services, job placement, job coaching, employment and training, or related field required (a Bachelor's degree in a relevant field may substitute for one year of this required experience); OR one year of experience as an Employment Specialist at CCC.
• Must embrace the mission and philosophy of recovery and client-centered treatment.
• Proficient with Microsoft Office Suite and preferably EOP/ Itrac and/or Apricot.
• Knowledge of area employers, housing resources, training providers, human service agencies, and community groups.
• Must be able to perform intra-city travel.
• Must pass a pre-employment drug screen, TB test, and background check.
• This includes clearance by the DHS Background Check if working in FAN, Blackburn, or OTRC Programs.
• Work on this specific contract prohibits convictions of child or elderly abuse, offenses against persons, sexual crimes, or child neglect.
• Ability to adhere to Central City Concern's drug-free workplace, which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
• May be required to carry an agency cell phone for work use. A cell phone will be provided by Central City Concern.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects and climb stairs, with reasonable or no accommodation.
• Must adhere to the agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat everyone with respect and dignity.

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish
• Peer Support Specialist Certification
• Experience working with homeless and/or recovering chemically dependent individuals
• Bachelor's degree
• Valid driver's license preferred. If required to drive, pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, pass an initial driver's training within 60 days of being approved and continued recertification training.

RESPONSIBILITIES

• Support client exploration and enrollment into educational and occupational skills training opportunities available to them such as opportunities through colleges, certification programs, and pre-apprenticeship programs.
• Provide employment services aligned with CCC and contractually required program standards. This work includes, but is not limited to, development of a comprehensive case plan that identifies employment and training goals, monitoring client progress towards said goals, and provision of services that support their plan.
• Support the creation of regular program reports required by CCC and funders through the submission of required data, client success stories, and other details as needed.
• Maintain high-quality documentation within CCC's Apricot Case Management system and other systems as required by funders such as iTrac and iMatchSkills. This includes ensuring all contractually and operationally required data is collected, services provided are tracked, and required documents are collected and stored properly.
• Carefully monitor services obtained, financial supports, and employment status for clients on their caseload, including provision of long-term follow-up and retention services.
• Work with clients to complete Career Maps and provide client assessments to determine skills and abilities.
• Actively participate in outreach and provide assistance and direction to clients in identifying SNAP eligibility and obtaining forms of employment identification.
• Check the eligibility of clients for access and/or enrollment into appropriate programs and services available in the community that support their employment goals. This includes collaborating with resource agencies by making referrals and providing interventions to remove barriers to employment, including housing, mental health, drug and alcohol abuse, and emergency services.
• Assist clients with the requirements of applying and interviewing for jobs, including building cover letters and resumes and assisting with practice interviews.
• Match job-seeking clients and employers using various professional job placement skills.
• Work with internal service providers to ensure coordinated and streamlined services. This includes but is not limited to CCC Supportive Housing and Social Enterprises teams.
• Provide ongoing individual support and encouragement to clients.
• Meet contractual goals for clients served and other key performance metrics.
• Attend all required meetings and training offered by program funders and community partners to ensure alignment with the regional industry and workforce strategy planning.
• Attend all required internal CCC meetings and trainings.
• May assist clients with housing through referrals to housing resources and supporting housing retention with employment services.
• Synthesize information from diverse sources and act on information appropriately for each client and program.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Adheres to all CCC policies, procedures, and guidelines.
• Adheres to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Performs related duties as assigned within the scope of the role.

ABILITIES

• Ability to develop and carry out individualized employment, training, and retention plans.
• Ability to maintain accurate records and necessary paperwork.
• Strong time management, follow-through, and organization skills in a fast-paced environment.
• Ability to successfully interact and communicate clearly with a wide variety of people, including clients, employers, partnering agencies, and co-workers.
• Ability to be creative, innovative, and a progressive problem solver.
• Demonstrated knowledge of issues related to individuals with multiple barriers to employment.
• Ability to provide de-escalation tactics in a trauma-informed way.
• Ability to display a non-judgmental attitude and a willingness to learn new skills.
• Demonstrated ability to work independently and as part of a team.
• Knowledge of and ability to maintain professional boundaries.
• Experience facilitating training, groups, and workshops.
• Demonstrated expertise in assisting individuals to develop employment, training, and supportive services plans and providing ongoing support as they work to achieve goals.

BENEFITS

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Seniority Bid Window Open: 9/15/26 Closes: 9/23/26

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.