Career Navigator - Bendix Campus - FT

Goodwill-Industries; South Bend (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Goodwill-Industries in South Bend, IN seeks a Career Navigator to provide job placement, coaching, and case coordination to diverse clients, including justice-involved individuals. You will build trust, coordinate services, document progress, and collaborate with internal teams.

The role requires strong communication, organization, and ability to travel to multiple sites. A high school diploma is required; an associate or bachelor’s degree is preferred, with 1–3 years of related experience.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1–3 years of relevant related experience.
• Experience managing a caseload and maintaining documentation.
• Strong written and verbal communication abilities.
• Proficient in Microsoft Office and accurate data entry.

Responsibilities

• Provide job placement assistance and job retention support.
• Offer career counseling and maintain a professional network.
• Deliver individualized guidance leading to optimal employment outcomes.
• Serve as main contact and coordinator for clients and partners.
• Maintain complete, accurate documentation and report caseload information.
• Organize and report data to support program goals; use CaseWorthy.
• Other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Adaptability

Team collaboration

Data privacy awareness

Reliability to travel

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office Suite

CaseWorthy (case management software)

Job description

Job Objective:This role provides services that may include career counseling and coaching, evaluation, transitional employment, career readiness training, job placement, retention and support services, case coordination, tracking, and reporting activities. The Career Navigator will interact with internal and external teams to deliver seamless, in-person services to individuals and ensure that positive relationships are maintained, resulting in optimal employment outcomes for those served, including justice-involved individuals. The role requires the ability to build trust and develop strong, supportive relationships, as well as a commitment to serving through various communication channels including in-person, email, and phone as needed. This position reports to the Mission Services Team Lead who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Provide job placement assistance, job retention support, career counseling, and maintain a job network.Offer individualized support and guidance, leading to optimal employment outcomes for all individuals served, including those who are justice-involved.Deliver comprehensive, coordinated services tailored to each individual's needs.Serve as the main contact and coordinator for the individual and other involved partners, persons, or agencies throughout the individual’s journey.Maintain complete, accurate, and timely documentation of individuals served by following established procedures, guidelines, funder requirements, and laws.Organize and report essential caseload information on a regular basis to support program and organizational goals within CaseWorthy.Other duties as assigned by supervisor.Required Education and Skills:High school diploma, equivalent or the ability to obtain through the Excel Center.Associate or bachelor’s degree in related field preferred.One to three years of relevant related experience.Proven experience successfully managing a caseload.Strong organizational skills with the ability to prioritize tasks and meet deadlines while achieving required outcomes.Excellent verbal and written communication skills, proficient in using email, phone, and in-person meetings to engage effectively with clients.Skilled in multitasking and managing competing priorities.Adaptable and flexible, open to change within the role.Proficiency in Microsoft Office Suite and skilled in accurate data entry into computer-based systems.Demonstrated ability to make independent decisions confidently and effectively.Proficient in building trust and fostering relationships with participants, including justice-involved individuals.Knowledge of data privacy regulations and a strong commitment to maintaining confidentiality of sensitive information.Collaborative team player with the ability to work effectively in a team environment.Ability to pass a criminal background check and drug screen.Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.Qualifications:Authorized to work in the United States.Flexible availability.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.