Career Navigator - Bendix Campus - FT

Goodwill Industries Group; South Bend (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Travel up to 50%

On-site work

Job summary

Goodwill Industries Group seeks a Career Navigator to provide career counseling, job placement, and retention support for participants, including justice-involved individuals, at the Bendix Campus in South Bend, IN. You will coordinate services with internal/external teams and maintain comprehensive records.

The role requires strong organizational and communication skills, ability to travel up to 50%, and a commitment to Goodwill's mission to empower people through employment services.

Qualifications

• High school diploma or equivalent; Excel Center option acceptable.
• 1–3 years of relevant experience in similar roles.
• Experience managing a caseload successfully.
• Strong organizational and deadline-driven skills.
• Excellent verbal and written communication; proficient in email/phone/in-person communication.
• Proficient in Microsoft Office; accurate data entry and record-keeping.

Responsibilities

• Provide job placement and retention support, and career counseling.
• Deliver coordinated, individualized services to each client.
• Serve as main contact and coordinator for clients and partners.
• Maintain timely, accurate documentation following procedures and funder requirements.
• Organize and report essential caseload data to support program goals (CaseWorthy).
• Perform other duties as assigned by supervisor.

Skills

Organizational skills

Communication skills

Multitasking

Data entry

Microsoft Office

Relationship building

Confidentiality

Client engagement

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office Suite

CaseWorthy

Job description

Job Details: Job Location: Bendix Campus - South Bend, IN 46628, Position Type: Full Time, Education Level: High School, Salary Range: $43,680.00 - $43,680.00 Salary, Travel Percentage: Up to 50% , Job Shift: Day, Job Category: Business Development, Job Objective:

This role provides services that may include career counseling and coaching, evaluation, transitional employment, career readiness training, job placement, retention and support services, case coordination, tracking, and reporting activities. The Career Navigator will interact with internal and external teams to deliver seamless, in-person services to individuals and ensure that positive relationships are maintained, resulting in optimal employment outcomes for those served, including justice-involved individuals. The role requires the ability to build trust and develop strong, supportive relationships, as well as a commitment to serving through various communication channels including in-person, email, and phone as needed. This position reports to the Mission Services Team Lead who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Provide job placement assistance, job retention support, career counseling, and maintain a job network.
• Offer individualized support and guidance, leading to optimal employment outcomes for all individuals served, including those who are justice-involved.
• Deliver comprehensive, coordinated services tailored to each individual's needs.
• Serve as the main contact and coordinator for the individual and other involved partners, persons, or agencies throughout the individual’s journey.
• Maintain complete, accurate, and timely documentation of individuals served by following established procedures, guidelines, funder requirements, and laws.
• Organize and report essential caseload information on a regular basis to support program and organizational goals within CaseWorthy.
• Other duties as assigned by supervisor.

Qualifications: Required Education and Skills:

• High school diploma, equivalent or the ability to obtain through the Excel Center.
• Associate or bachelor’s degree in related field preferred.
• One to three years of relevant related experience.
• Proven experience successfully managing a caseload.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines while achieving required outcomes.
• Excellent verbal and written communication skills, proficient in using email, phone, and in-person meetings to engage effectively with clients.
• Skilled in multitasking and managing competing priorities.
• Adaptable and flexible, open to change within the role.
• Proficiency in Microsoft Office Suite and skilled in accurate data entry into computer-based systems.
• Demonstrated ability to make independent decisions confidently and effectively.
• Proficient in building trust and fostering relationships with participants, including justice-involved individuals.
• Knowledge of data privacy regulations and a strong commitment to maintaining confidentiality of sensitive information.
• Collaborative team player with the ability to work effectively in a team environment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.