Career Navigator

Goodwill Industries of Middle Tennessee; South Jackson (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

The Career Navigator at Goodwill Industries of Middle Tennessee, Inc. supports individuals by guiding them through education, training, and employment goals with direct service, counseling, and resource connection.

This role emphasizes direct client service, intake support, and helping participants develop essential job-seeking and employability skills. It requires facilitating intake appointments, developing individualized career plans, and delivering employability skills training.

Qualifications

• Bachelor’s degree or equivalent (8 years of experience in social work or training).
• Equivalent experience may substitute education at a rate of two years of relevant experience for each year of required education.
• Four (4) years of social work, career counseling, workforce development or training.

Responsibilities

• Conduct intake appointments for individuals seeking employment or training.
• Support participants in identifying training or educational needs.
• Assist in developing individualized career plans outlining goals and steps.
• Deliver one-on-one or group instruction in employability skills (resume writing, digital literacy, interview techniques, soft skills).
• Maintain communication with clients and provide accurate documentation of interactions.
• Create weekly listings of job openings and email job leads to clients.
• Maintain client flow within the center, ensuring quality service delivery.
• Enter data accurately into databases and generate routine reports.
• Represent the organization professionally in community settings.
• Perform other duties as assigned.

Skills

Career counseling

Employability skills

Customer service

Communication

Teamwork

Education

Bachelor’s degree or equivalent (8 years of experience in social work or training)

Tools

Microsoft Word

Excel

Google Suite

Job description

Job Location South Jackson

Job Summary:

The Career Navigator plays a vital role in advancing our mission of changing lives through education, training, and employment by guiding individuals in overcoming barriers and achieving their career goals. This position will support individuals in achieving career and education goals through direct service, counseling, and resource connection and emphasizes direct client service, intake support, and assisting participants in developing essential job‑seeking and employability skills. The Career Navigator will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

• Conducts intake appointments for individuals seeking employment or training.
• Supports participants in identifying training or educational needs.
• Assists in developing individualized career plans outlining goals and steps.
• Delivers one‑on‑one or group instruction in employability skills (resume writing, digital literacy, interview techniques, soft skills).
• Maintains communication with clients and provides accurate documentation of interactions.
• Creates weekly listings of job openings and emails job leads to clients.
• Maintains client flow within the center, ensuring quality service delivery.
• Enters data accurately into databases and generates routine reports.
• Represents the organization professionally in community settings.
• Perform other duties as assigned.

Minimum Qualifications

Required Skills

Education

• Bachelor’s degree or equivalent (8 years of experience in social work or training).
• Equivalent experience may be substituted for education requirements at a rate of two years of relevant experience for each year of required education.

Experience

• Four (4) years of social work, career counseling, workforce development or training

Knowledge and Skills

• Awareness of career development concepts.
• Interacts politely and professionally with Goodwill staff and community professionals.
• Able to deal with all situations calmly and positively.
• Able to proficiently use Microsoft Word, Excel, and Google Suite.
• Ability to commute to community events.
• Able to learn new processes quickly and possess strong organizational skills.
• Strong written and oral communication skills, including the ability to be able to communicate effectively with all levels of management and employees.
• Strong customer service, relationship building, and interpersonal skills.
• Strong time‑management skills and must be able to pay attention to detail.
• Ability to work independently with minimum supervision.

Certifications and Licenses

• A Valid driver’s license and proof of insurance.
• Local travel is required for this role.

Preferred Education / Experience /Knowledge & Skills / Certifications & License

Career Coach/Navigator Certification Office management and/or job placement experience.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits:

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part-Time Benefits:

• 403(b) Retirement Plan
• Paid Vacation
• & Sick Leave
• Employee Assistance Program