Career Coach - WorkSource & Community Empowerment

Immigrant and Refugee Community Organization; Portland (OR); Hybrid; USD 44,000 - 53,000; Full time

Benefits offered by this job

Flexible working arrangements and work

Work with diverse communities

PTO 3–6 weeks per year

401k match on first 5%

3% student loan match

12 paid holidays + 1 floating holiday

Medical & Dental insurance with high覆盖

Employer paid life and disability

Flexible spending accounts

Job summary

Immigrant and Refugee Community Organization (IRCO) is seeking a WorkSource Career Specialist in Portland, OR. You will deliver training services and career support to diverse clients, focusing on workforce planning, eligibility, and ITA scholarship processing.

The role emphasizes documenting eligibility, managing workforce data, and maintaining the training opportunities list while coordinating with WorkSource partners. A bachelor’s degree or equivalent with 2+ years’ experience is preferred.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience is required.
• Minimum 2 years of work experience is required.
• Ability to use a computer proficiently, especially Microsoft Office products.
• Ability to pass criminal background check.

Responsibilities

• Guide participants on use of WorkSource services and assess needs for career and/or training plan development.
• Coach participants to create a career plan that will fit their goals, needs, and skills to update skills or retrain them for the current labor market.
• Provide technical assistance as needed to help customers work through WorkSource registration process and fund enrollment.
• Review and verify participant readiness for training opportunities, assist with the ITA scholarship process, and review applications for training scholarships.
• Facilitate support services to help participants overcome barriers to participation in WorkSource services and employment as defined by the regional program standards.
• Connect individuals to community resources in the Portland Metro, professional skill development and training opportunities as well as resources that can provide wrap around services to customers.
• Refer WorkSource participants to Aligned Partner Network organizations and WIOA funded Youth Workforce System providers and other WorkSource programs as appropriate.
• Support customers throughout their trainings with regular check-ins. Create plans for support as needed when obstacles arise.
• Follow up with training outcomes of customers awarded training scholarships and collect accreditation documents like certificates, diplomas, and others.
• Assist customers with finding employment by working on work readiness skills, resume, interviewing, job search skills, sharing job leads with customers and facilitating employer networking where appropriate.
• Follow up with enrolled participants to capture employment information and reconnect them to WorkSource Centers if additional services are needed.
• Attract additional customers, increase engagement, and facilitate access for the hard-to-reach population.
• Develop and maintain collaborative working relationships between staff, client services, WorkSource Portland Metro (WSPM) programs, and funding agencies.
• Participate in a weekly training scholarship meeting.
• Gather, compile and maintain current labor market data to provide information to clients seeking advice on the current labor market and projected employment opportunities.
• Conduct regular workshops for customers as outlined by monthly workshop schedules and collect customer feedback for all workshops conducted.
• Coordinate closely with and participate in regular meetings with the WorkSource N/NE team and Worksystems.
• Accurately and professionally maintain case files. Write detailed case notes and outcome reports.
• Document service and performance data in the I-Trac database.
• Track program/grant required statistics and summarize in report form.
• Verify customers' eligibility for SNAP E&T program services monthly.
• Gather and report participant success stories.
• Assist with Layoff Transition Assistance Services and travel throughout the Portland Metro area to assist with Layoff Transition Assistance sessions as needed.

Skills

Computer proficiency

Criminal background check

Education

Bachelor’s degree or equivalent

2+ years of work experience

Tools

Microsoft Office

Job description

Immigrant and Refugee Community Organization (IRCO) is seeking a WorkSource Career Specialist in Portland, OR. You will deliver training services and career support to diverse clients, focusing on workforce planning, eligibility, and ITA scholarship processing.

The role emphasizes documenting eligibility, managing workforce data, and maintaining the training opportunities list while coordinating with WorkSource partners. A bachelor’s degree or equivalent with 2+ years’ experience is preferred.