Career Coach/Work Readiness Trainer

Goodwill of Western New York; Jamestown, Northern (NY, KY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Goodwill of Western New York seeks a Career Coach/Work Readiness Trainer to support participants in the Goodskills Career Builder program. This role blends classroom instruction with individual coaching, outreach, and long-term employment support.

You will interview and enroll participants, deliver work readiness training, and coach on résumés, applications, and interviews, while tracking outcomes and building community partnerships.

Qualifications

• Bachelor's degree or relevant experience preferred.
• 1–3 years of experience working with unemployed or underemployed individuals.
• Coaching, training, supervisory, or classroom management experience preferred.
• Ability to provide candid feedback and manage challenging conversations.
• Strong communication, organization, time-management, and relationship-building skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with case management or customer relationship management systems.
• Proficiency with Microsoft Office 365.
• Valid New York State Driver’s License.

Responsibilities

• Interview, assess, and enroll eligible program participants.
• Facilitate engaging work readiness and professional development training.
• Coach participants on career goals, résumés, applications, and interviewing.
• Provide clear, constructive feedback on attendance, work habits, professional behavior, and interpersonal skills.
• Help participants identify and address barriers to employment.
• Connect participants with employment opportunities, training providers, and community resources.
• Support participants during experiential learning and worksite placements.
• Maintain accurate participant records and track program outcomes.
• Provide employment and retention support for up to three years after graduation.
• Build relationships with community organizations and prospective participants.

Skills

Communication

Organization

Time management

Relationship building

Education

Bachelor's degree or relevant experience

Tools

Microsoft Office 365

CRM systems

Job description

Goodwill of Western New York is seeking a Career Coach/Work Readiness Trainer to support participants in the Goodskills Career Builder program. This position combines classroom instruction, individual career coaching, community outreach, and long-term employment support.

What You’ll Do

• Interview, assess, and enroll eligible program participants.
• Facilitate engaging work readiness and professional development training.
• Coach participants on career goals, résumés, applications, and interviewing.
• Provide clear, constructive feedback on attendance, work habits, professional behavior, and interpersonal skills.
• Help participants identify and address barriers to employment.
• Connect participants with employment opportunities, training providers, and community resources.
• Support participants during experiential learning and worksite placements.
• Maintain accurate participant records and track program outcomes.
• Provide employment and retention support for up to three years after graduation.
• Build relationships with community organizations and prospective participants.

Transport participants to program-related locations using an agency vehicle.

What You Bring

• Bachelor’s degree in a related field or relevant experience preferred.
• One to three years of experience working with unemployed or underemployed individuals.
• Coaching, training, supervisory, or classroom management experience preferred.
• Ability to provide candid feedback and manage challenging conversations.
• Strong communication, organization, time-management, and relationship-building skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with case management or customer relationship management systems.
• Proficiency with Microsoft Office 365.
• Valid New York State Driver’s License.

Availability to work occasional evenings or weekends.

Why Goodwill?

At Goodwill of Western New York, your work helps people overcome barriers, develop workplace skills, and achieve long-term career success. You will join a mission-driven team guided by accountability, continuous improvement, bold action, extraordinary service, and collaboration

Compensation

$45,000 to $50,000 annually, based on experience and qualifications. We regularly review our pay and benefits to stay competitive.

Equal Opportunity Employer
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