Career Coach & Participant Pathways Specialist

North Lawndale Employment Network; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

North Lawndale Employment Network (NLEN) is seeking a Client Solutions Specialist to empower participants from eligibility through job placement. You will provide personalized career coaching, develop Individual Employment Plans, and ensure accurate documentation across data systems.

The role emphasizes client advancement, collaboration with multiple teams, and adherence to program standards to achieve sustainable employment outcomes in a full-time onsite setting.

Qualifications

• BA/BS degree in liberal arts, social work, phycology, behavioral science or a related field.
• Strong knowledge of the vocational training market.
• Experience with CRM and case-management tools (Salesforce, IWDS 2.0, Career Connect, Illinois workNet, ECM).
• Excellent written and verbal communication skills.

Responsibilities

• Screen and assess participants to determine program eligibility and placement.
• Develop, review, and update Individual Employment Plans (IEPs) with goals.
• Provide individualized career coaching, mentoring, accountability, and follow-up.
• Maintain a consistent caseload-management process supporting engagement and completion.
• Enter timely case notes and required documentation in Salesforce and other data systems.
• Coordinate with staff to route participants through services and resolve gaps.

Skills

Written & verbal communication

Vocational training market knowledge

CRM & case management tools experience

Education

BA/BS degree in liberal arts, social work, phycology, behavioral science or related field

Tools

Salesforce, IWDS 2.0, Career Connect, Illinois workNet, ECM

Job description

North Lawndale Employment Network (NLEN) is seeking a Client Solutions Specialist to empower participants from eligibility through job placement. You will provide personalized career coaching, develop Individual Employment Plans, and ensure accurate documentation across data systems.

The role emphasizes client advancement, collaboration with multiple teams, and adherence to program standards to achieve sustainable employment outcomes in a full-time onsite setting.