Assistant Career Coach - Marion County-North

Diversified Services Network, Inc.; Indianapolis (IN); On-site; USD 23,000 - 25,000; Full time

Job summary

Diversified Services Network, Inc. is seeking an Assistant Career Coach to support Marion County-North in Indianapolis, IN on a long-term project. The role involves front desk coverage, customer greeting, and aiding busy teams with administrative tasks.

The ideal candidate has 3+ years of customer service experience, strong communications, and the ability to manage data entry accurately in a fast-paced environment. Local knowledge and bilingual skills are a plus.

Qualifications

• 3+ years of customer service experience
• Experience in high-volume work environment
• Strong organization and computer skills
• Accurate data entry and information handling
• Ability to follow instructions and meet deadlines
• Adaptable, fast learner, team oriented
• Familiar with local communities and needs
• Bilingual a plus

Responsibilities

• Assists with front desk coverage, greeting customers and directing to services
• Assists with phone coverage in designated areas
• Maintains accurate data entry to external and internal databases
• Provides administrative support to senior project management
• Maintains job seeker files in audit-ready state
• Maintains professional appearance

Skills

Customer service

Communication skills

High-volume environment

Data entry

Computer skills

Attention to detail

Team player

Bilingual a plus

Education

High School diploma/GED

Associate degree preferred

Job description

Diversified Services Network Inc. is seeking an Assistant Career Coach to work on a long-term project. This will serve Marion County-North in Indianapolis, IN.

Essential Job Responsibilities

• Assists with front desk coverage, greeting customers, and directing customers to appropriate areas/services
• Assists with phone coverage in designated areas
• Maintains accurate data entry to external customer databases and internal databases
• Provides administrative support to senior project management
• Maintains job seeker case files in an audit-ready state
• Maintains a professional appearance

Education / Work Experience:

• High School diploma, GED, or High School Equivalency and at least three to five years of clerical experience
• Associate degree from an accredited university/college, preferred

Qualifications:

• At least three years of customer service experience with strong communications skills
• Experience working in a high-volume work environment
• Strong organization skills and computer skills
• Ability to maintain a high level of accuracy in preparing and entering information
• Capability to follow instructions well
• Adaptable, flexible, and a fast learner
• Creative and able to meet deadlines
• Works well under pressure and within a team concept
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years of experience in workforce development or related programs preferredBilingual a plus

Travel Requirements: No Travel

*Hourly Rate: $17.00 - $18.42