Career Coach/Case Manager

RADcube; North Marion (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading organization in workforce development is seeking a Career Coach/Case Manager in Indiana. The role involves managing a caseload of participants, providing them with work readiness counseling and mentoring, and developing personalized employment plans. Ideal candidates should possess excellent communication skills and familiarity with local community resources. This full-time position requires strong customer service abilities and experience in workforce development. Frequent local travel is required for this role.

Qualifications

• Experience in workforce development or related programs preferred.
• Familiarity with local communities and understanding of resources.

Responsibilities

• Manage a caseload of participants providing counseling and mentoring.
• Assess participant competencies and identify job search challenges.
• Conduct ongoing meetings with participants for job readiness.
• Create personalized employment plans with participants.
• Provide case management focused on achieving self-sufficiency.

Skills

Excellent verbal and written communication skills

Demonstrated customer service skills

Education

Associate’s degree or 12 months of related work experience

Job description

Job Title: Career Coach/Case Manager

Location: Marion North, Indianapolis, Indiana 46220

Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level

Qualifications

• Associate’s degree from an accredited university or college, or 12 months of related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’ experience in workforce development or related programs preferred

Travel requirements: Frequent Local Travel

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting