Career Coach - Clark County

Diversified Services Network, Inc.; Jeffersonville (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Diversified Services Network, Inc. is seeking a Career Coach to support Clark County in Jeffersonville, IN on a long-term project.

The role focuses on work readiness counseling, case management, and helping participants achieve self-sufficiency through employment services. The ideal candidate will have 1–3 years in workforce development or related programs, strong communication skills, and the ability to travel locally.

Qualifications

• Associate’s degree or 12 months of related work experience is required.
• Excellent verbal and written communication skills are essential.
• Demonstrated customer service skills and ability to work with diverse communities.
• Familiarity with the local communities being served and knowledge of local needs and resources.
• One to three years of workforce development or related program experience preferred.
• Frequent local travel is required.

Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring.
• Assesses participant competencies, work history, education, skills and abilities; identifies challenges and helps find solutions.
• Conducts regular individual meetings with participants for job search, education, retention, and readiness.
• Creates an individualized overview of services and employment plan for goals.
• Maintains information about area resources and employers.
• Ensures participant accountability and attendance; tracks employment retention goals.
• Notifies government agencies when participant hours are lost or reduced.
• Maintains periodic contact with participants in various locations to assess retention and advancement.
• Provides information on training and job opportunities that lead to advancement.
• Monitors progress to help participants achieve self-sufficiency through the program cycle.
• Prepares and maintains accurate participant files reflecting history and services issued.
• Provides case management focused on employment readiness and self-sufficiency.
• Facilitates access to training, education, and employment services; offers level-appropriate case management.

Skills

Verbal communication

Written communication

Customer service

Local communities knowledge

Workforce development experience

Travel willingness

Education

Associate’s degree or 12 months related work experience

Job description

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project. This will serve Clark County in Jeffersonville, IN.

Essential Job Responsibilities:

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level

Qualifications/Education:

• Associate’s degree from an accredited university or college, or 12 months of related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years’experience in workforce development or related programs preferred
• Frequent local travel required

*Hourly rate: $18.42-$20.00