Career Coach & Workforce Readiness Mentor

Diversified Services Network, Inc.; South Bend (IN); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Diversified Services Network Inc. in South Bend, IN, is seeking a Career Coach to support a long-term project serving St. Joseph County. The role centers on counseling participants, aiding job searches, and creating individualized employment plans.

You will guide participants toward self-sufficiency, track progress, and coordinate access to training and job opportunities across local resources. Strong communication and local knowledge are essential.

Qualifications

• Associate's degree or 12 months of related work experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Familiarity with the communities being served, with knowledge of local needs.
• 1–3 years' experience in workforce development or related programs preferred.
• Frequent local travel required.

Responsibilities

• Manages a caseload of participants and provides work readiness counseling and mentoring
• Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
• Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
• Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
• Maintains information about area resources and employers
• Ensures participant accountability and attendance; tracks and maintains employment retention goals
• Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
• Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
• Provides information to participants on available training and/or jobs that will lead to advancement
• Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
• Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
• Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
• Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level

Skills

Communication skills

Customer service

Community knowledge

Workforce development experience

Travel readiness

Education

Associate's degree

12 months related work experience

Job description

Diversified Services Network Inc. in South Bend, IN, is seeking a Career Coach to support a long-term project serving St. Joseph County. The role centers on counseling participants, aiding job searches, and creating individualized employment plans.

You will guide participants toward self-sufficiency, track progress, and coordinate access to training and job opportunities across local resources. Strong communication and local knowledge are essential.