Career Coach Case Manager

jobply; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Professional development

Job summary

New Life Centers of Chicagoland in Chicago, IL seeks a Career Coach Case Manager to provide integrated case management and workforce development services for youth and adults affected by violence. This full-time, in-person role supports participants with assessments, service planning, and connections to healthcare and financial resources, traveling locally as needed.

You will collaborate with Street Outreach Workers, Victim Advocates, and local employers to guide participants toward sustainable

Qualifications

• Experience providing direct services to at-risk populations preferred.
• Proficiency with Microsoft Office suite (Word, Excel, etc.).
• Ability to learn and use case management databases and tracking tools.
• Commitment to confidentiality and ethical handling of sensitive information.

Responsibilities

• Provide comprehensive case management and career development services to youth and adults impacted by violence.
• Maintain caseloads, conduct assessments, develop service plans, and track progress toward employment goals.
• Connect participants to healthcare, mental health, financial literacy, disability benefits, and public assistance resources.

Skills

Microsoft Office

Case management systems

Data collection

Trauma-informed care

Job description

Career Coach Case Manager

New Life Centers of Chicagoland - Chicago, IL

Skills

• Microsoft Office
• Case management systems
• Data collection
• Trauma-informed care

Benefits

• Health insurance
• Professional development

Position Summary

The Career Coach Case Manager position is full-time, 40 hours per week (exempt, benefits eligible) and will take place primarily at our Little Village location. Working under the Education Pillar, the Career Coach Case Manager supports high-risk youth and adults who have been directly or indirectly impacted by street violence to provide case management, career guidance, workforce development, and supportive service linkages. This role collaborates closely with Street Outreach Workers, Victim Advocates, local employers, and community partners to guide participants toward vocational and financial stability. May require some local travel (reimbursable). Pay commensurate with experience. This position is in-person.

Case Management & Participant Support

• Provide comprehensive case management and career development services to youth and adults impacted by violence.
• Maintain participant caseloads, conduct assessments, develop service plans, and track progress toward employment goals.
• Connect participants with supportive services, including healthcare, mental health, financial literacy, disability benefits, and public assistance resources.

Career Coaching & Workforce Development

• Deliver individual career coaching and employment readiness support.
• Facilitate workshops on resume writing, interview preparation, job search strategies, workplace expectations, and workforce readiness.
• Support participants in achieving sustainable employment outcomes.

Employer & Community Partnerships

• Build and maintain relationships with employers, workforce agencies, vocational training programs, and community partners.
• Develop referral networks and employment pathways that connect participants to job opportunities.

Collaboration & Referral Coordination

• Collaborate with internal programs and multidisciplinary teams to coordinate participant referrals and service delivery.
• Work closely with mentoring, outreach, victim services, and other support programs to ensure comprehensive participant support.

Safety Planning & Trauma-Informed Care

• Identify and address participant safety concerns in coordination with internal teams.
• Develop plans that promote long-term safety, stability, and well-being.
• Provide services using trauma-informed and participant-centered approaches aligned with organizational values.

Documentation, Data & Compliance

• Maintain accurate case notes, participant files, and service records.
• Support data collection, outcome tracking, reporting, evaluations, and compliance audits.
• Ensure documentation meets agency and funder requirements.

Professional Responsibilities

• Demonstrate commitment to organizational values and service standards.
• Participate in meetings, case conferences, and professional development trainings.
• Perform other duties as assigned by the Director of Career Development as priorities may change based on organizational needs.

Required Qualifications & Experience

• Minimum one (1) year of experience providing direct services to at-risk youth in a human services setting.
• Demonstrated cross-cultural competence and ability to work effectively with diverse populations.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to learn and utilize databases, case management systems, and information-tracking tools.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Strong interpersonal skills with the ability to build and maintain effective working relationships with participants, colleagues, and community partners.

Certifications, Background Checks & Other Requirements

• Must obtain Certified Mandated Reporter certification.
• Must clear all required background checks, must not have any pending or open cases.
• Valid Illinois driver's license, insurance, reliable vehicle, and acceptable driving record.
• Reliable phone and phone service required.
• Bilingual English/Spanish preferred.

New Life Centers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. New Life Centers complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

• NLC does not provide visa sponsorship, including for F-1 STEM OPT. NLC is not enrolled in E-Verify.