Career Coach

Educational Data Systems, Inc.; Roseville (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Career Coach to support program participants in gaining and retaining employment, advancing careers, and improving quality of life in Michigan.

You will provide case management, coaching, and follow‑up, assess needs, maintain documentation, and collaborate with partner agencies to help participants meet Work Participation Rate requirements.

Qualifications

• Bachelor’s Degree or equivalent experience in human services or a related field preferred.
• Customer service experience preferred.
• Working knowledge of MS Office.

Responsibilities

• Provide consistent and comprehensive case management, coaching, and follow‑up.
• Provide individualized assessment of work, family, and personal development needs and opportunities.
• Adhere to program policies and procedures.
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals.
• Provide referrals to appropriate community or social service agencies when needed.
• Conduct regular contacts/meetings with participants and document all contacts and activities in case notes.
• Create activity plans that adhere to program policies and satisfy participation requirements.
• Assist in the preparation of project reports as needed (participation, placement, etc.).
• Assist participants in eliminating challenges that hinder obtaining and retaining employment.
• Ensure that participant documentation is complete, accurate, and valid.
• Coach participants in work readiness skills and career exploration strategies.
• Ensure that participants follow through with planned activities, create solutions to attendance problems, and conduct non‑compliance processes.
• Collaborate and communicate effectively with partner agencies.
• Perform required data entries in a timely and accurate manner.
• Monitor participant activities to meet the state’s Work Participation Rate (WPR) requirements.
• Other opportunities as available.

Skills

Case management

Coaching

Communication skills

Flexibility

Customer service

MS Office

Education

Bachelor’s Degree or equivalent experience in human services or related field

Tools

MS Office

Job description

Position Overview

Career Coach – Salary: $50,000/year – Relocate to Michigan. This role supports program participants in gaining and retaining employment, advancing careers, and improving overall quality of life.

Essential Functions

• Provide consistent and comprehensive case management, coaching, and follow‑up.
• Provide individualized assessment of work, family, and personal development needs and opportunities.
• Adhere to program policies and procedures.
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals.
• Provide referrals to appropriate community or social service agencies when needed.
• Conduct regular contacts/meetings with participants and document all contacts and activities in case notes.
• Create activity plans that adhere to program policies and satisfy participation requirements.
• Assist in the preparation of project reports as needed (participation, placement, etc.).
• Assist participants in eliminating challenges that hinder obtaining and retaining employment.
• Ensure that participant documentation is complete, accurate, and valid.
• Coach participants in work readiness skills and career exploration strategies.
• Ensure that participants follow through with planned activities, create solutions to attendance problems, and conduct non‑compliance processes.
• Collaborate and communicate effectively with partner agencies.
• Perform required data entries in a timely and accurate manner.
• Monitor participant activities to meet the state’s Work Participation Rate (WPR) requirements.
• Other opportunities as available.

Qualifications

• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer, and written communication skills.
• Ability to maintain flexibility as contract or contractor needs change.
• Bachelor’s Degree or equivalent experience in human services or a related field preferred.
• Customer service experience preferred.
• A working knowledge of MS Office.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.