Career Coach

Educational Data Systems (EDSI); Michigan; On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems (EDSI) is seeking a dynamic Career Coach in Michigan to provide comprehensive case management, coaching, and follow-up to program participants seeking employment and career advancement. The role emphasizes individualized assessments, adherence to program policies, and collaboration with participants to achieve defined goals, including job placement and continued participation.

Bring strong communication skills and MS Office proficiency to a family-owned, award-winning

Qualifications

• Bachelor’s Degree or equivalent experience in human services or a related field preferred
• Customer service experience preferred
• Demonstrated telephone, computer and written communication skills
• Ability to prioritize tasks and document visits and contacts
• Working knowledge of MS Office

Responsibilities

• Provide consistent and comprehensive case management, coaching and follow-up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Adhere to program policies and procedures
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Provide referrals to appropriate community service or social service agencies when needed
• Conduct regular contacts/meeting with participants and document all contacts and activities in case notes
• Create activity plans that adhere to program policies and satisfy participation requirements
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Ensure that participant documentation is complete, accurate and valid
• Coach participants in work readiness skills and career exploration strategies
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Collaborate and communicate effectively with partner agencies
• Perform required data entries timely and accurately
• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
• Other opportunities as available

Skills

Communication skills

Phone skills

Computer skills

MS Office

Customer service

Education

Bachelor's Degree

Related field experience

Tools

MS Office

Job description

Job Description:

Salary: $50,000/year

Our efforts in Michigan have been consistently recognized!

Recent Awards:

• Michigan Top Workplaces - 2015-2025
• Crain's Detroit Business Private 200 - 2025 (and Crain's Cool Places to Work!)
• Best & Brightest Companies to Work for in the Nation - 2012-2025 (and Metro Detroit!)

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position

The Career Coach will provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.

Essential Functions

• Provide consistent and comprehensive case management, coaching and follow-up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Adhere to program policies and procedures
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Provide referrals to appropriate community service or social service agencies when needed
• Conduct regular contacts/meeting with participants and document all contacts and activities in case notes
• Create activity plans that adhere to program policies and satisfy participation requirements
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Ensure that participant documentation is complete, accurate and valid
• Coach participants in work readiness skills and career exploration strategies
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Collaborate and communicate effectively with partner agencies
• Perform required data entries timely and accurately
• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
• Other opportunities as available

Education and Experience Requirements

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s Degree or equivalent experience in human services or a related field preferred
• Customer service experience preferred
• A working knowledge of MS Office

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.