Career Coach

Dynamic Workforce Solutions; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Career Coach to equip local job seekers with skills and plans for employment. You will connect candidates with open roles, advise on employment strategies, and coordinate referrals to training and education programs.

You will assess service needs, document interactions, and maintain case files while helping employers identify qualified applicants and supporting job placement efforts.

Qualifications

• Bachelor's degree required or equivalent experience.
• Minimum two years' experience in staffing, recruiting, or workforce development with data entry experience.
• Preferred: workforce or case management experience; strong verbal and written communication and customer service skills.

Responsibilities

• Connect job seekers to open positions to secure employment.
• Assist businesses in recruiting top applicants for their jobs.
• Interview customers to assess service needs.
• Help develop employment plans and referrals to training/education programs.
• Identify barriers and refer to appropriate resources.
• Document all customer interactions with case notes.
• Maintain knowledge of market research tools and industry trends.
• Ensure case files meet programmatic requirements.
• Provide ongoing case management and liaise with service providers.

Education

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience

Tools

Data entry systems

Job description

Job Title: Career Coach

Reports to: Lead Career Coach

Position Classification: Non-exempt

Primary Objectives of Position:

The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

Essential Job Functions:

• Makes appropriate connection for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers.
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Required Competencies:

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education:

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.

Experience:

Minimum of two years 'experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.

Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities:

Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.

Additional Requirements:

Must have valid driver's license and adequate vehicle insurance coverage